Remote Associate Membership Director – Member Services Lead

YMC; Dallas (TX); Remote; USD 47,000 - 52,000; Full time

Benefits offered by this job

Free membership

Program discounts

Flexible schedule

403(b) plan

Tuition reimbursement

Paid time off

Health benefits

Professional development

Job summary

The YMCA of Metropolitan Dallas is seeking a cause-driven leader to join the Moody Family YMCA as Associate Membership Director. You will oversee the Member Services Department and manage day-to-day operations of the Member Services Representatives alongside the Senior Membership Director.

Direct supervision of ~25 part-time staff, ensure accurate program information, manage scheduling and budgets, and drive member engagement and annual campaigns.

Qualifications

• Associate’s degree and/or 3 years of Customer Service experience.
• Must possess physical, visual, and auditory capabilities.
• Availability for late afternoon/evening hours and weekends as Director on Duty.
• CORE POS Level 1 and 2 and UKG within 60 days of hire.

Responsibilities

• Direct supervision of approximately 25 part-time staff, including hiring, training, coaching and termination.
• Ensure program information is accurate and communicated consistently to staff, members, and the community.
• Oversee membership staff scheduling and adherence to budgeted expenses.
• Lead member engagement activities to show appreciation and drive friendly competition.
• Meet and exceed monthly membership sales goals for the branch.
• Monitor front desk data entry and tracking for accuracy.
• Provide leadership to staff for Annual Campaign and Community Events.

Skills

Customer service

Communication

Organization

Education

Associate degree

Tools

CORE POS

UKG

Job description

The YMCA of Metropolitan Dallas is seeking a cause-driven leader to join the Moody Family YMCA as Associate Membership Director. You will oversee the Member Services Department and manage day-to-day operations of the Member Services Representatives alongside the Senior Membership Director.

Direct supervision of ~25 part-time staff, ensure accurate program information, manage scheduling and budgets, and drive member engagement and annual campaigns.