Senior Membership Director, Moody YMCA

YMC; Dallas (TX); On-site; USD 59,000 - 64,000; Full time

Benefits offered by this job

Health benefits

Dental

Vision

Disability insurance

Free family membership

403(b) plan

Paid time off

Leadership development

Job summary

The YMCA of Metropolitan Dallas, Moody Family YMCA, is seeking a Senior Membership Director to oversee Membership and Child Watch operations, drive member experience, and lead promotions and annual campaigns. The role reports to the VP of Operations and Associate Executive Director at the Moody Family YMCA.

Based in Dallas, this full-time position offers a base salary of $59,000 to $64,000 per year with comprehensive benefits and opportunities for career growth within the YMCA system.

Qualifications

• Bachelor's degree or 5 years customer service/manager experience preferred.
• Formal training in customer service is necessary.
• Experience in supervision, budgeting & program design/management required.

Responsibilities

• Establish and maintain harmonious relationships with staff, members, and the public.
• Hire, train, and onboard Membership Service and Childwatch staff at Moody Family YMCA.
• Collaborate with marketing for sales, partnerships, promotions, and events to raise membership.
• Supervise and delegate to the Full-Time Member Experience Director and others; maintain staff relations.
• Handle member and program participant account issues on the front line.
• Oversee Childwatch program to ensure safety, cleanliness, and policy adherence.
• Contribute to the Annual Campaign and risk management/safety protocols.
• Perform other duties as assigned by leadership.

Skills

Leadership

Customer service

Budgeting

Supervision

Communication

Education

Bachelor's degree in related field

5 years customer service/manager experience

Job description

• Base Pay $59,000.00 - $64,000.00 / Year
• Job Category FULL TIME

The YMCA of Metropolitan Dallas, established in 1885, consists of 16 branches and one destination camp and employs over 2000 staff - all dedicated to building healthy, confident, connected children, adults, families and communities. We are currently seeking a Senior Membership Director to serve at our Moody Family YMCA.

Under the direction of the VP of Operations and Associate Executive Director, the Senior Membership Director manages the membership and child watch departments; as well as, all membership related experiences & activities within the branch operations in accordance with the purposes & policies of the Association for the Moody Family YMCA. This role also oversees promotional initiatives aimed at attracting new members and is responsible for managing the approved budget. The incumbent will serve as a staff liaison to a Branch Board Committee, play an active leadership role in the branch Annual Campaign; and ensure the Moody Y is represented at all Association Membership Department meetings/events.

Responsibilities

• Establish and maintain harmonious relationships by promoting and demonstrating caring, honesty, respect and responsibility with staff, YMCA members, program participants and the public.
• Directly responsible for the hiring, training and onboarding of the Membership Service Department and the Childwatch Department at the Moody Family YMCA. Ensuring the staffing and scheduling are always operating at full capacity, while the focus is on membership retention, membership satisfaction and membership growth.
• In conjunction with the marketing department, this position is responsible for new sales, corporate partnerships, membership promotions, membership recognition, membership appreciation activities and community events to create a space for our YMCA image and awareness.
• Accountable for management, supervision and delegations to the Full-Time Member Experience Director and Associate Membership Director; as well as, the Part-Time Member Service Representatives and Childwatch staff, our Facility attendants, and maintaining a relationship and synergy with all our Program Department Directors.
• This position is responsible for various member and program participant account issues on the front line.
• Overall management and supervision of the Childwatch program, ensuring a safe, clean, and nurturing environment for all children as well as implementing and upholding all Childwatch policies related to child supervision, documentation, and emergency procedures.
• Responsibilities with the Annual Campaign.
• Incumbent will implement all YMCA policies and procedures for risk management/ safety for all staff, volunteers and participants.
• Perform all other duties assigned by the VP of Operations and Associate Executive Director or procedures assigned by the Association.

Requirements

• Bachelor's degree in related field or 5 years customer service/manager experience preferred.
• Formal training in customer service is necessary.
• Experience in supervision, budgeting & program design/management required.
• Strong communication and interpersonal skills.
• Demonstrates sound judgment, autonomy, and emotional intelligence in navigating complex or challenging situations.
• Minimum physical fitness requirements includes the ability to stand, walk, run, jump and train for a period of up to 60 -75 minutes. Full upper body range of motion and upper body strength to lift 25 lbs. is essential.

This position has a direct impact on the overall effectiveness with which the branch accomplishes its membership objective and program goals. Ability to contribute to total staff efforts directly impacts the overall success of the branch.

The incumbent will be successful if:

• Recruitment and development of an effective staff and volunteer base results in quality memberships for the youth and families at the Moody YMCA.
• The development and management of the Membership, Child Watch, Facility Attendants, and future program budgets that allows for quality experiences for members in a conservative and responsible manner.

Summary

Benefits: Health, Dental, Vision, Long & Short-Term Disability, Medical and Dependent Care Reimbursement Plan, Supplementary Insurance (Cancer/Accident/Critical Illness), Employee Assistance Plan, Free family membership, Discounts on Y programs including summer camps, enrichment classes, youth sports, childcare and more! Eligible to enroll in a 403(b) tax deferred account at beginning of employment. 12% paid by the YMCA upon meeting eligibility requirements. (PTO) Paid time off based on hours worked and years of service. Training and leadership development opportunities. Employee referral awards of $100 and up.

Additional Information

• EEO The YMCA provides equal opportunity in employment to all employees and applicants for employment regardless of race, color, religion, sexual orientation, national origin, sex, disability, age, or veteran status
• Risk Management Risk management and Child Abuse Prevention is the responsibility of all staff and volunteers