Director of Membership & Belonging Growth

YMCA of Metropolitan Los Angeles; Monrovia (CA); On-site; USD 63,000 - 77,000; Full time

Job summary

The YMCA of Metropolitan Los Angeles is seeking a Membership and Belonging Director to lead membership growth, engagement, and retention at the Monrovia center. You will manage the membership team, drive lead generation, onboarding, and conversion while ensuring a high-quality member experience and strong program connections.

You will recruit, develop, and coach staff, oversee sales performance, and partner with community organizations to expand impact and participation.

Qualifications

• AGE: 18+ (minimum)
• Bachelor’s degree in business, marketing or related field preferred
• 3–5 years experience in membership sales, business development, or customer service leadership

Responsibilities

• Lead membership growth, engagement, and retention.
• Oversee the membership sales process and pipeline management.
• Build relationships with community partners to support growth.

Skills

Membership sales

Team leadership

Data analysis

Communication

Education

High School Diploma

Bachelor’s degree (preferred)

Tools

Microsoft Office

Member management systems

Job description

The YMCA of Metropolitan Los Angeles is seeking a Membership and Belonging Director to lead membership growth, engagement, and retention at the Monrovia center. You will manage the membership team, drive lead generation, onboarding, and conversion while ensuring a high-quality member experience and strong program connections.

You will recruit, develop, and coach staff, oversee sales performance, and partner with community organizations to expand impact and participation.