Remote: Associate Dir, Training & Ops Excellence

Embedded Shishya; United States; Remote; USD 142,000 - 178,000; Full time

Benefits offered by this job

Medical Benefits

Dental & Vision

Life & Disability

Fertility Care

401k

Commuter Benefits

Employee Referral Program

Job summary

Natera is seeking an Associate Director of Training & Operational Excellence to lead enterprise training and process improvements across the Patient Experience organization. The role combines strategy, team leadership, curriculum design, onboarding, and ongoing improvements with cross-functional partnership across Quality, Program Management, Inside Sales, Billing, and Call Center Operations.

The role requires building a high-performing team, applying adult learning theory, leveraging AI,

Qualifications

• Experience building and scaling a training function.
• Ability to design scalable training programs across formats.
• Familiarity with healthcare/patient services environments.

Responsibilities

• Strategize training alignment with business objectives and revenue goals.
• Lead cross-functional teams to deliver curriculum across internal and BPO partners.
• Oversee onboarding, coaching, and leadership development.
• Integrate AI to optimize content creation and workflows.
• Manage budget, LMS, and vendor relationships.
• Define and monitor training effectiveness metrics and KPIs.

Skills

Leadership

Ownership

Instructional Design

Operational Excellence

Data Analytics

Strategic Thinking

Patient Centricity

Education

Bachelor's degree in Education, Business, Organizational Development, or Communications

Master's degree (preferred)

Tools

LMS (Learning Management System)

Job description

Natera is seeking an Associate Director of Training & Operational Excellence to lead enterprise training and process improvements across the Patient Experience organization. The role combines strategy, team leadership, curriculum design, onboarding, and ongoing improvements with cross-functional partnership across Quality, Program Management, Inside Sales, Billing, and Call Center Operations.

The role requires building a high-performing team, applying adult learning theory, leveraging AI,