Remote Assistant General Manager — Hotel Ops Leader

Drury Hotels Company, LLC; Tennessee; Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Quarterly bonuses

Semi-annual bonus

Hotel discounts

Free room nights

401(k)

Job summary

Drury Hotels is seeking an experienced Hotel Operations Leader to support multiple properties from our Home Office - Remote in Tennessee. You will lead, coach and develop hotel teams across regions, delivering exceptional guest service and driving performance.

In this role you will recruit talent, set service standards, monitor QA measures and mentor managers to achieve results. Travel up to 75% is expected to support properties and system-wide initiatives.

Qualifications

• A positive, can-do attitude is required.
• Minimum of one-year of supervisory experience with demonstrated leadership success.
• Hotel-specific experience is preferred.

Responsibilities

• Lead and coach hotel teams across properties to deliver exceptional guest service.
• Train and develop staff to meet performance standards across departments.
• Establish service standards and QA practices; monitor and improve guest satisfaction metrics.
• Drive on-property and portfolio-wide improvement through hands-on leadership and mentorship.
• Collaborate with regional teams to ensure consistent operations and cost controls.

Skills

Leadership

Supervisory experience

Customer service

Education

Bachelor's degree in hospitality or business

Job description

Drury Hotels is seeking an experienced Hotel Operations Leader to support multiple properties from our Home Office - Remote in Tennessee. You will lead, coach and develop hotel teams across regions, delivering exceptional guest service and driving performance.

In this role you will recruit talent, set service standards, monitor QA measures and mentor managers to achieve results. Travel up to 75% is expected to support properties and system-wide initiatives.