Remote Asset Lifecycle & Logistics Coordinator

Iron Mountain; Front Royal (VA); On-site; USD 68,000 - 86,000; Full time

Benefits offered by this job

Remote opportunity

FULL BENEFITS – Starting Day 1

Flexible Vacation Policy

401(k) with Company Match & Employee

Stock Purchase Program

Tuition Reimbursement

Job summary

Iron Mountain is seeking a Service Delivery Coordinator to support a high-value client across a large-scale, multi-site operation. You will oversee redeployment and lifecycle management of IT assets, coordinate internal and external logistics, and support short-term project execution.

You will manage asset returns, processing, and redeployment while ensuring tight coordination with processing centers and client stakeholders.

Qualifications

• 2+ years of program or project management experience.
• Strong understanding of internal logistics, IT asset management, and customer-facing project coordination.
• Ability to manage multiple workstreams and triage asset requests from stakeholders who may require specific device counts or configurations.
• Detail-oriented with strong organizational and multitasking skills.
• Excellent verbal and written communication, with comfort communicating at both operational and executive levels.
• Proactive, solutions-focused, and calm under pressure.

Responsibilities

• Client interface for customer service handling of Inventory Control and Asset Decommissioning; including destruction and applicable security requirements.
• Manage Asset tracking and reporting for the Life-cycle management of assets, including decommission and destruction, and security certification attainment.
• Manage third party vendors for warranty management and process improvement associated with asset disposal; including Client Revenue Share Process.
• Client interface for project management of new bank sites: including asset tracking and deployment, along with management of third party vendors.
• Create and provide Statement of Work summary for building closures, restacks and consolidations.
• Facilitate weekly meeting with client to review Documentation and Change Management.
• Assist client with process improvement associated with shipping, resulting in reduction of shipping costs, and increased asset control.
• Weekly meeting with Project Manager and client regarding new install schedule, documenting actions, owners, and timelines.
• Management of monthly client invoicing and third party vendor management.
• Monthly client project reporting relating to costs associated with asset deployment and decommissioning.
• Conduct monthly Customer Satisfaction survey, with focus on results associated with delivery improvements.
• Initiate and oversee client onsite visits and physical audits of Client Supply Product, IT Asset Disposition/Disposal: including documented actions, timelines, and owners, for client approval.

Skills

Program management

Stakeholder coordination

Logistics management

Multitasking

Communication skills

Self-management

Problem solving

Job description

Iron Mountain is seeking a Service Delivery Coordinator to support a high-value client across a large-scale, multi-site operation. You will oversee redeployment and lifecycle management of IT assets, coordinate internal and external logistics, and support short-term project execution.

You will manage asset returns, processing, and redeployment while ensuring tight coordination with processing centers and client stakeholders.