Remote ASAP Implementation Specialist

Page Mechanical Group, Inc.; Mission (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical benefits

Dental and vision insurance

401(k) with company match

Wellness allowance

Life and AD&D insurance

Disability insurance

FSAs & HSAs

Flexible PTO

Employee Assistance Program

Perks at Work discounts

Job summary

Mission Critical Partners is seeking an ASAP Implementation Specialist to coordinate and support the ASAP interface to Emergency Call Centers. The role emphasizes validating address and GIS data, coordinating with CAD partners, network resources, Nlets and PSAPs, and testing the ASAP service.

You will manage projects, ensure on-time delivery, participate in a 24/7 on-call rotation, and travel up to 10%. Strong knowledge of public safety, GIS, and alarm monitoring is required.

Qualifications

• Bachelor’s degree in related discipline or equivalent.
• Experience implementing complex public safety projects and/or training.
• Strong understanding of public safety communications, GIS Administration, ASAP protocol, and alarm monitoring solutions.
• Project management experience or ability to ensure the quality of project deliverables.
• Must pass CJIS and full employment background check.
• Strong problem-solving skills and ability to work on multiple projects.
• Ability to work independently in a remote environment.
• Willingness to travel (Up to 10% of the time).

Responsibilities

• Implementation and support for ASAP service interfacing to ECCs.
• Project management, including coordinating project schedules, milestones, and testing activities while actively managing deadlines to ensure timely delivery of ASAP implementation projects and keeping all internal and external tasks on time.
• Collaborate with third‑party implementation partners, CAD vendors, ECCs, PSAPs, and alarm monitoring centers to plan and execute the implementation and support of the ASAP implsolution.
• Ability to review address/GIS data for varying data set comparisons and document inconsistencies.
• Ensure that all implementations comply with relevant standards, regulations, and best practices.
• Assure quality of project deliverables and client satisfaction.
• Promote positive, long‑term and meaningful client relations through quality deliverables and customer satisfaction.
• Meet key performance goals and expectations as defined by management.
• Participate in a 24x7x365 on‑call support rotation, providing timely response to operational incidents, system issues, and customer escalations.
• Perform other related duties as assigned by management.

Skills

Public safety communications

GIS administration

Project management

ASAP protocol knowledge

Remote work capability

Travel readiness

Analytical problem-solving

Education

Bachelor’s degree in related discipline

Job description

Mission Critical Partners is seeking an ASAP Implementation Specialist to coordinate and support the ASAP interface to Emergency Call Centers. The role emphasizes validating address and GIS data, coordinating with CAD partners, network resources, Nlets and PSAPs, and testing the ASAP service.

You will manage projects, ensure on-time delivery, participate in a 24/7 on-call rotation, and travel up to 10%. Strong knowledge of public safety, GIS, and alarm monitoring is required.