Remote ASAP Implementation Lead for Public Safety

Mission Critical Partners; United States; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with company match

Wellness allowance

Life and AD&D insurance

Disability insurance

FSA & HSA

Flexible PTO

Employee Assistance Program

Perks at Work program

Job summary

Mission Critical Partners is seeking an ASAP Implementation Specialist to coordinate, implement, and support the ASAP interface to ECCs. The role emphasizes validating address and GIS data, coordinating with CAD partners, network resources, Nlets, and PSAPs to successfully implement and test the ASAP service.

You will manage projects, collaborate with third-party partners, review data for inconsistencies, ensure compliance with standards and regulations, and maintain strong client relationships

Qualifications

• Bachelor's degree in related discipline (preferred) or equivalent.
• Experience implementing complex public safety projects and/or training (preferred).
• Strong understanding of public safety communications, GIS Administration, ASAP protocol, and alarm monitoring solutions.
• Project management experience or ability to ensure the quality of project deliverables. Deliver projects within budget guidelines
• Must pass CJIS and full employment background check
• Strong problem-solving skills and ability to work on multiple projects.
• Ability to work independently in a remote environment.
• Willingness to travel (Up to 10% of the time).

Responsibilities

• Implementation and support for ASAP service interfacing to ECCs.
• Project management, including coordinating project schedules, milestones, and testing activities while actively managing deadlines to ensure timely delivery of ASAP implementation projects and keeping all internal and external tasks on time.
• Collaborate with third-party implementation partners, such as Nlets, internal resources, CAD vendors, and ECCs, also known as Public Safety Answering Points (PSAPs), and alarm monitoring centers to plan and execute the implementation and support of the ASAP implsolution.
• Ability to review address/GIS data for varying data set comparisons and document inconsistencies.
• Ensure that all implementations comply with relevant standards, regulations, and best practices.
• Assure quality of project deliverables and client satisfaction.
• Promote positive, long-term and meaningful client relations through quality deliverables and customer satisfaction
• Meet key performance goals and expectations as defined by management
• Participate in a 24x7x365 on-call support rotation, providing timely response to operational incidents, system issues, and customer escalations.
• Perform other related duties as assigned by management.

Skills

Public safety experience

GIS Administration

ASAP protocol

Project management

CJIS background

Remote work

Multi-project handling

Education

Bachelor's degree in related discipline

Tools

Nlets

ECC interfaces

Alarm monitoring solutions

Job description

Mission Critical Partners is seeking an ASAP Implementation Specialist to coordinate, implement, and support the ASAP interface to ECCs. The role emphasizes validating address and GIS data, coordinating with CAD partners, network resources, Nlets, and PSAPs to successfully implement and test the ASAP service.

You will manage projects, collaborate with third-party partners, review data for inconsistencies, ensure compliance with standards and regulations, and maintain strong client relationships