911 Systems Consultant

Seneca Resources Company, LLC; Philadelphia (Philadelphia County); On-site; USD 88,166 - 118,473; Full time

Job summary

Seneca Resources Company, LLC seeks an experienced 911 Systems Consultant for a 12-month contract in Philadelphia, onsite. You will support CAD, 911 call handling, radio communications, and call logging, ensuring system reliability and performance across city facilities.

The role requires after-hours support, vendor management, and collaboration with city leadership to uphold operational excellence and system integrity in high-availability environments.

Qualifications

• 8+ years of experience supporting mission-critical systems.
• 5+ years managing complex IT systems incl CAD/911 technologies.
• Strong knowledge of networking, security, disaster recovery, and validation standards.

Responsibilities

• Provide maintenance, upgrades, testing, and troubleshooting of 911 systems.
• Manage vendor relationships and support after-hours incidents.
• Contribute to long-term technology planning for CAD/911 technologies.
• Collaborate with IT teams, stakeholders, and city leadership to ensure system integrity.

Skills

CAD systems

High availability

Disaster recovery

Vendor management

Job description

Position Title: 911 Systems Consultant

Location: Philadelphia, PA (on-site)

Clearance Requirements: None

Pay Rate: $75.00/hour

Position Description

Seeking an experienced 911 Systems Consultant for a 12-month contract (likely extendable) to support mission‑critical emergency response systems in Philadelphia. This role is primarily onsite at the city’s offices and involves providing technical support, operational oversight, and vendor management for essential 911 systems supporting the Philadelphia Police Department. You will ensure the reliability and performance of systems including Computer Aided Dispatch (CAD), 911 call handling, radio communication, and call logging across multiple city facilities. Key responsibilities include system maintenance, upgrades, testing, troubleshooting, and contributing to the long‑term technology planning. Collaborate closely with stakeholders, internal IT teams, vendors, and city leadership to uphold operational excellence and system integrity. You must be comfortable supporting after‑hours incident resolution and managing complex technical environments to ensure uninterrupted emergency services.

Top Requirements

• Minimum of 8 years of progressive technical experience supporting mission‑critical systems in high‑availability environments
• At least 5 years managing complex IT systems, including CAD and related 911 technologies
• Deep knowledge of system support, networking, security, disaster recovery, and system validation standards

Seneca Resources is proud to be an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace where all qualified individuals are encouraged to apply.