Computer-Aided Dispatch (CAD) Administrator

SLG Innovation; Illinois; On-site; USD 90,000 - 120,000; Full time

Job summary

SLG Innovation is seeking a CAD Administrator to oversee the Computer-Aided Dispatch system, ensuring secure operation, data integrity, and efficient performance for public safety agencies. The role covers software installation, configuration, and end-user support.

You will manage databases, coordinate with IT, GIS, Police, Fire, and EMS stakeholders, and contribute to policy and security enhancements while maintaining records and facilitating data-driven insights.

Qualifications

• Bachelor’s degree preferred; high school diploma with relevant CAD experience may be acceptable.
• Public safety CAD/Mobile systems experience desirable.
• Certifications in EMS, Fire Science, or Criminal Justice are highly desirable.

Responsibilities

• Oversee operation, maintenance, and configuration of CAD software.
• Manage CAD databases ensuring data accuracy and security.
• Install, configure, and update CAD and related applications.
• Troubleshoot system issues and provide user support.
• Manage user accounts and access controls in CAD systems.
• Maintain CAD hardware/software licenses and documentation.
• Generate reports and analyze data trends for management.
• Collaborate with IT, dispatch, GIS, and third-party vendors.

Skills

CAD/RMS experience

MDT knowledge

Database management

System configuration

Security protocols

SQL and database schema

GPS protocols TAIP/NMEA

Windows Server/Desktops

Tri-Tech Software

Education

Bachelor's degree preferred

High school diploma or equivalent with relevant experience

Tools

Microsoft Windows Server

Microsoft SQL Server

ODBC

SCOM (System Center Operations Manager)

Tri-Tech Software

Job description

POSITION OVERVIEW

The CAD Administrator is responsible for overseeing and managing the Computer-Aided Dispatch (CAD) system to ensure its optimal functionality, security, and efficiency. This role requires technical expertise in software installation, configuration, troubleshooting, database management, and end-user training. The CAD Administrator supports public safety agencies by maintaining the CAD system, mobile data terminals, records management systems, and ensuring data accuracy for statistical and trend analysis.

KEY RESPONSIBILITIES

CAD System Management: Oversee the operation, maintenance, and configuration of Computer-Aided Dispatch (CAD) software. The CAD Administrator manages the CAD and mobile application software settings to ensure efficient operation. This includes software setup, security, code file maintenance, version updates, and managing support issues. The CAD administrator manages CAD system databases to ensure data accuracy, which includes updating information on streets, subdivisions, and response locations. The administrator will also evaluate data for new streets and subdivisions and input the information into the CAD system.

Software Installation & Configuration: Install, configure, implement, and update CAD and related applications for operational efficiency. In addition, the CAD Administrator is responsible for setting up and maintaining users and vehicles, as well as making minor configuration changes to the CAD and mobile products.

Database & Security Management: Manage, fine-tune, and ensure the security of CAD databases and file management systems. The CAD administrator enforces system security to maintain accuracy and collaborates on security recommendations.

Troubleshooting & Technical Support: Diagnose and resolve system issues, including software malfunctions and user access problems. The CAD administrator provides administrative and front-line application support to the public safety communications team, as well as technical support to system end-users. The CAD administrator will also respond to all end-user inquiries.

User Account Management: Create, modify, and delete end-user accounts while ensuring compliance with security protocols.

Equipment & Log Maintenance: Maintain records of CAD system hardware, software licenses, and ensure up-to-date documentation.

Report Generation & Data Analysis: Prepare and submit routine and special reports to management, analyzing system performance and data trends.

Integration & Collaboration: Work with IT teams, dispatch personnel, emergency responders, and third-party vendors to enhance CAD functionality. In addition, the CAD Administrator will work with GIS, IT, Police, Fire, and EMS records departments, and also liaise with vendors and technical subject matter experts.

Policy and Procedure Development: The CAD administrator will assist in the development, maintenance, and oversee policies and procedures related to CAD. This includes defining roles and responsibilities for system changes, permission access, and other technology management processes.

System Security: The CAD administrator enforces system security to maintain accuracy and collaborates on security recommendations.

REQUIRED EDUCATION, SKILLS, QUALIFICATIONS & EXPERIENCE

Education

A bachelor’s degree is preferred, but a high school diploma or equivalent with several years of relevant experience may be acceptable. Experience should include systems implementation, application support, or software administration with CAD software products. Public safety agency experience (dispatch, police, fire, and/or EMS) is also desirable.

Certifications or degrees in Emergency Medical Science, Fire Science, Criminal Justice, or a related field are highly desirable.

Required Technical Skills

• Extensive experience with CAD/RMS (Records Management Systems) in emergency response environments.
• Strong knowledge of mobile data terminals (MDT), emergency dispatch, and public safety software.
• Hands-on experience with database management, system configuration, and technical troubleshooting.
• Strong analytical skills for data query, transfer, and statistical analysis.
• Familiarity with security protocols and user account management within CAD systems.
• Strong working knowledge of HTML/XML, CSS, and JavaScript
• Proficiency in SQL, including views, stored procedures, and database schema
• Understanding of standard GPS protocols (TAIP and NMEA)
• Experience with Microsoft Windows Server and Desktop Operating Systems (MCSA/MCSE skills)
• Experience with Microsoft SQL Server, ODBC, and Ops Manager (SCOM).
• Experience with relational data modeling principles and techniques.
• Ability to troubleshoot application system issues including hardware, network and third-party components.

Required Experience

• Minimum of 5+ years of public safety applications experience involving CAD/Mobile systems, and other emergency 911 center operations
• Basic knowledge and experience with Mobile CAD functionality
• Trainer/Instructor experience (desirable)
• Basic knowledge and experience of GPS systems
• Basic knowledge and knowledge of CAD mapping and layers.
• Previous experience with Tri-Tech Software (highly desirable)
• Completion of a Public Safety Dispatch Academy or Certified Training Program (desirable)
• Experience with a Windows-based CAD system
• Experience with or deploying enterprise hardware and software solutions (highly desirable).
• Law Enforcement, Fire, or EMS experience (desirable)
• Member of the Association of Public-Safety Communication Officials (APCO) (desirable)

Work Environment & Schedule

This position may require on-call availability, shift work, and travel for system upgrades, maintenance, and training.

Work is performed in an office, emergency dispatch center, and field environment as needed.