Remote Area Delivery Director – Eastern US

NewRocket; Atlanta (GA); On-site; USD 150,000 - 230,000; Full time

Job summary

NewRocket is seeking an Area Delivery Director for the Eastern US region to lead delivery excellence, governance, and client success across a broad portfolio.

The role requires deep experience in services delivery, ServiceNow, and enterprise AI delivery, with a focus on financial performance and strategic client partnerships. It is a senior leadership post offering remote work with cross-time-zone collaboration.

Qualifications

• 12+ years of professional services or consulting experience, including 8-12 years in program/project management.
• 5+ years leading delivery portfolios and managing large, distributed teams.
• Strong knowledge of ServiceNow domains, delivery methodologies, and portfolio management best practices.
• Deep knowledge of consulting, professional services, enterprise delivery, and client-account management.
• Deep knowledge of portfolio, program, and project-management methodologies and delivery governance.
• Strong understanding of enterprise AI delivery, including generative AI, LLMs, Claude, RAG, agentic AI, workflow automation, data readiness, cloud platforms, AI governance, and adoption.
• Broad understanding of ServiceNow domain areas, platform capabilities, enterprise workflows, integrations, and AI-enabled experiences.
• Proven ability to build client trust, mitigate risk, and manage financial performance of services portfolios.
• Excellent leadership, communication, and collaboration skills, with experience across multiple time zones.

Responsibilities

• Oversee delivery leadership and excellence across the Eastern US region.
• Act as senior escalation point and trusted advisor to client executives.
• Ensure projects are staffed for success, collaborating with Resource Management and Delivery Excellence teams.
• Maintain compliance with NewRocket methodologies, ensuring margin control and continuous improvement in delivery practices.
• Actively engage on key projects to guide direction, resolve issues, and uphold delivery excellence.
• Own and manage the regional delivery portfolio, including forecasting, planning, and margin achievement.
• Drive efficient utilization of global delivery resources, including collaboration with India teams.
• Ensure smooth handoffs from Sales to Delivery, aligning scope, estimates, and staffing needs.
• Partner with Sales leaders in the Eastern US to expand accounts, secure new logos, and drive bookings growth.
• Lead, coach, and mentor direct and indirect delivery team members across the region.
• Oversee career progression, hiring, and performance management for delivery talent.
• Foster a culture of collaboration, trust, and high performance aligned with NewRocket values.
• Accountable for regional KPIs including bookings, revenue under management, margin, CSAT, and utilization.
• Strengthen relationships with clients in the Eastern US to drive expansion opportunities.
• Represent the region in cross-company delivery initiatives, ensuring alignment with corporate goals.

Skills

Program management

Delivery portfolio management

ServiceNow knowledge

AI delivery

Client relationship

Leadership

Communication

Education

Bachelor’s degree or equivalent

Advanced certifications (Agile, PMP, SCRUM, ServiceNow SPM) preferred

Job description

NewRocket is seeking an Area Delivery Director for the Eastern US region to lead delivery excellence, governance, and client success across a broad portfolio.

The role requires deep experience in services delivery, ServiceNow, and enterprise AI delivery, with a focus on financial performance and strategic client partnerships. It is a senior leadership post offering remote work with cross-time-zone collaboration.