AR Specialist I — Billing & Case Management (SSA Ticket)

Allsup, LLC; Houston (TX); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

401K Matching

Short-Term and Long-Term Disability

Life Insurance

Paid Time Off

Paid Holidays

Flexible Spending & Health Savings (FＳ

Tuition Reimbursement

Pet Insurance

Employee Assistance Program

Job summary

Allsup LLC is seeking an Accounting Specialist I in the United States to manage beneficiary cases through the SSA Ticket to Work program's payment readiness cycle. You will proactively outreach to beneficiaries, validate documentation, and prepare billing requests while ensuring compliance and accuracy in AES systems.

The role emphasizes efficient case progression toward billable milestones, collaboration with case owners, and adherence to program requirements.

Qualifications

• High School diploma or GED is required; associate degree or related Allsup experience preferred.
• Ability to learn, retain and apply information.
• Ability to multitask effectively in a fast-paced environment.
• Strong organizational skills.
• Excellent written and verbal communication and customer relations skills.

Responsibilities

• Own and manage assigned caseloads.
• Proactively assess cases for payment readiness and billing eligibility.
• Initiate outbound communication with beneficiaries to obtain required documentation.
• Explain documentation requirements and resolve issues related to missing, incomplete, or illegible paystubs.
• Review and validate wage data processed through extraction tools.
• Complete SSA Form 821 (Work Activity Reports) as required for billing.
• Identify and address documentation gaps that may delay or prevent payment requests.
• Prepare and submit payment requests in accordance with SSA Ticket to Work guidelines.
• Update case statuses based on employment changes (e.g., unemployed, underemployed, TWP, SGA).
• Coordinate with case owners and internal teams regarding changes impacting billing.
• Maintain accurate documentation of all actions within AES systems.
• Assist with Ticket Assignments and general portal updates as needed.
• Ensure adherence to compliance, confidentiality, and program requirements.
• Performs other job-related duties as assigned.

Skills

Multitasking

Strong communication

Organizational skills

Customer service

Attention to detail

Adaptability

Motivated and target driven

Education

High School diploma or GED

Associate's degree or equivalent experience

Tools

AES systems

Job description

Allsup LLC is seeking an Accounting Specialist I in the United States to manage beneficiary cases through the SSA Ticket to Work program's payment readiness cycle. You will proactively outreach to beneficiaries, validate documentation, and prepare billing requests while ensuring compliance and accuracy in AES systems.

The role emphasizes efficient case progression toward billable milestones, collaboration with case owners, and adherence to program requirements.