Accounts Receivable Specialist I

Allsup, LLC; Nashville (TN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

401(k) Matching

Paid Time Off

Job summary

Allsup LLC is seeking an Accounting Specialist I to manage beneficiary cases through the payment readiness cycle within the SSA Ticket to Work program. You will handle proactive outreach, documentation validation, and billing requests to move cases toward billable milestones.

The role requires strong communication, organization, and multitasking in a fast-paced environment. Exposure to SSA processes, compliance, and a collaborative team setting are part of the day-to-day work.

Qualifications

• High School diploma or GED required; associate's degree with 6 months general office experience or Allsup experience preferred.
• Ability to learn, retain and apply information.
• Ability to multitask effectively in a fast-paced environment.
• Strong organizational skills.
• Excellent written and verbal communication and customer relations skills.

Responsibilities

• Own and manage assigned caseloads.
• Proactively assess cases for payment readiness and billing eligibility.
• Initiate outbound communication with beneficiaries to obtain required documentation.
• Explain documentation requirements and resolve issues related to paystubs.
• Review and validate wage data processed through extraction tools.
• Complete SSA Form 821 (Work Activity Reports) for billing.
• Identify and address documentation gaps delaying payment requests.
• Prepare and submit payment requests per SSA Ticket to Work guidelines.
• Update case statuses based on employment changes (unemployed, underemployed, TWP, SGA).
• Coordinate with case owners and internal teams regarding changes impacting billing.
• Maintain accurate documentation of actions within AES systems.
• Assist with Ticket Assignments and portal updates as needed.
• Ensure adherence to compliance and program requirements.

Skills

Written and verbal communication

Multitasking

Organizational skills

Customer relations

Adaptability

Education

High School diploma or GED

Associate's degree preferred with 6 months general office experience

Job description

Allsup LLC is a people-centered organization with a team of hundreds who are dedicated to helping people with disabilities lead lives that are as financially secure and healthy as possible. We enjoy working together to make a difference, get the job done, and find solutions for our customers.

You will enjoy a collaborative workplace, with rewarding results where your opinion matters. We have a great benefits package and paid time off program, with casual dress and a comfortable work environment. Many positions have no weekends, or minimal weekend work. You'll have a predictable work schedule, the potential to work from home, and enjoy an employee-centered work life and have fun.

Even better, you can develop your own knowledge and professional skills through a self-driven personal improvement approach to professional development. Our business takes complex federal programs and makes them easier for people to navigate - SSDI, veteran's disability, return to work and Medicare. Drive your expertise and advancement with the support of your supervisor and our organization.

About the role

• The Accounting Specialist I is responsible for managing assigned beneficiary cases through the full payment readiness cycle within the SSA Ticket to Work program. This role includes proactive case management, beneficiary outreach, documentation validation, and preparation of billing requests in accordance with program requirements. The Specialist I plays a direct role in revenue generation by ensuring cases progress efficiently toward billable milestones.

What you'll do

• Own and manage assigned caseloads
• Proactively assess cases for payment readiness and billing eligibility
• Initiate outbound communication with beneficiaries to obtain required documentation
• Explain documentation requirements and resolve issues related to missing, incomplete, or illegible paystubs
• Review and validate wage data processed through extraction tools
• Complete SSA Form 821 (Work Activity Reports) as required for billing
• Identify and address documentation gaps that may delay or prevent payment requests
• Prepare and submit payment requests in accordance with SSA Ticket to Work guidelines
• Update case statuses based on employment changes (e.g., unemployed, underemployed, TWP, SGA)
• Coordinate with case owners and internal teams regarding changes impacting billing
• Maintain accurate documentation of all actions within AES systems
• Assist with Ticket Assignments and general portal updates as needed
• Ensure adherence to compliance, confidentiality, and program requirements
• Performs other job-related duties as assigned

Qualifications

• High School diploma or GED required, associate's degree with 6 months general office experience or appropriate Allsup experience preferred.
• Ability to learn, retain and apply information
• Ability to multitask effectively in a fast paced environment
• Strong organizational skills
• Excellent written and verbal communication and customer relations skills
• Must be flexible, adaptive and responsive to change
• Highly motivated and target driven
• Health, Dental, and Vision Insurance
• 401(K) Matching
• Short-Term and Long-Term Disability Insurance
• Life Insurance
• Paid Time Off
• Paid Holidays
• Flexible Spending and Health Savings Account
• Tuition Reimbursement
• Pet Insurance
• Employee Assistance Program

DISCLAIMER

Tasks, duties, and responsibilities as listed in the job description are not exhaustive. The company may assign other tasks, duties and responsibilities with no prior notice.

IMPORTANT NOTICE

Offers for employment are contingent on the completion, to our satisfaction, our background check, including but not limited to, employment and education verification, criminal background checks, credit checks, and drug screen. As a federal contractor for the Social Security Administration's Ticket to Work program, we require all Allsup Employment Services employees and anyone with access to PII for Allsup Employment Services beneficiaries to obtain a federal security clearance. This process includes, but is not limited to, a federal background check and fingerprinting process conducted by the National Background Investigation Services (NBIS).

Equal Opportunity Employer. ALL characteristics protected by federal, state, or local law.