Remote Appointment Scheduler

Do It Right Plumbers Inc.; Santa Ana (CA); Remote; USD 60,000 - 80,000; Full time

Job summary

A fast-growing residential plumbing company is seeking a Remote Appointment Scheduler. This role involves guiding customers through their concerns, scheduling appointments, and ensuring excellent customer service. Ideal candidates will have strong communication skills and a background in customer service, preferably within the home services industry.

Benefits

Flexible remote work environment

Opportunities for professional growth and advancement

Supportive team culture that values work-life balance

Qualifications

• Minimum of 2 years of experience in a customer service role.
• Proficiency with ServiceTitan CRM is required.

Responsibilities

• Handle inbound customer calls with professionalism and empathy.
• Schedule service appointments using ServiceTitan CRM.
• Coordinate with field technicians to ensure timely service delivery.

Skills

Communication

Empathy

Salesmanship

Tools

ServiceTitan CRM

Job description

Remote Appointment Scheduler Location: Remote (U.S. Based)

About Us:
At Do It Right Plumbers, Inc., we're not just about pipes and wrenches—we’re about people. As a fast-growing residential plumbing company, we pride ourselves on delivering exceptional service to our customers and fostering a supportive, growth-oriented environment for our team. We're currently seeking a dedicated and experienced Remote Customer Service Representative to join our dynamic team.

Position Overview:
This isn’t your typical call center role. As a Remote Appointment Scheduler in the home services industry, you’re not just answering phones—you’re helping customers make an important decision about who they trust in their home. Unlike healthcare or financial call centers, booking an appointment here requires more than just gathering information—it takes curiosity, confidence, and genuine care.

Our Appointment Schedulers guide customers through their concerns, help them feel heard and understood, and deliver enough value over the phone to justify a $49 dispatch or diagnostic fee. If we don’t clearly communicate the benefit of having a trained, licensed plumber come out, price becomes the objection—and the opportunity is lost.

That’s why we’re looking for someone who has a strong sense of empathy, a positive and professional tone, and a natural sense of salesmanship. This role is about building trust quickly and helping customers feel confident in saying yes. You’ll play a critical role in keeping our schedule full and setting the tone for an excellent customer experience from the very first call.

Key Responsibilities:

• Handle inbound customer calls with professionalism and empathy
  
  
• Schedule service appointments using ServiceTitan CRM
  
  
• Coordinate with field technicians to ensure timely service delivery
  
  
• Maintain accurate customer records and notes within the CRM
  
  
• Troubleshoot customer inquiries and provide appropriate solutions
  
  
• Collaborate with team members to improve processes and customer satisfaction
  
  

Requirements:

• Minimum of 2 years of experience in a customer service role, preferably in the plumbing or home services industry
  
  
• Proficiency with ServiceTitan CRM is required
  
  
• Strong communication skills, both verbal and written
  
  
• Ability to work independently in a remote setting
  
  
• Reliable high-speed internet connection
  
  
• Personal tech setup, including a computer, dual monitors, and a noise-canceling headset
  
  
• Comfortable working in a fast-paced, dynamic environment
  
  

Work Schedule (Pacific Time Zone):

• Option 1: Monday – Friday, 7:00 AM – 3:30 PM
  
  
• Option 2: Monday – Friday, 9:30 AM – 6:00 PM
  
  
• Option 3: Tuesday – Saturday, 7:30 AM – 4:00 PM
  
  

Compensation:

• $22 – $25 per hour, based on experience
  
  
• Performance-based bonuses
  
  

What We Offer:

• Flexible remote work environment
  
  
• Opportunities for professional growth and advancement
  
  
• Supportive team culture that values work-life balance
  
  

Join Our Team:
If you're a self-motivated individual with a passion for customer service and the skills to thrive remotely, we’d love to hear from you. Apply today and become a part of the Do It Right Plumbers family!