Remote Appointment Experience Specialist

Home Genius Exteriors West; Cleveland (OH); Remote; USD 25,000 - 39,000; Full time

Benefits offered by this job

Performance bonuses

Health, dental and vision benefits

Team recognition and contests

Growth opportunities

Job summary

Home Genius Exteriors West is seeking an Appointment Experience Specialist for a fully remote role. You will connect with homeowners, answer questions, address concerns, and build excitement for their upcoming appointment.

You will confirm appointments via outbound calls/texts, prepare homeowners for scheduled visits, and maintain accurate records while collaborating with the sales team. This role emphasizes excellent communication, empathy, and reliability.

Qualifications

• Experience delivering exceptional customer service via phone and text.
• Ability to handle objections and maintain professional conversation.
• Strong communication, organization, and attention to detail.
• Ability to build rapport and communicate with empathy.
• Self-motivated and coachable in a fully remote environment.

Responsibilities

• Confirm appointments through outbound calls and texts.
• Prepare homeowners for their scheduled appointments.
• Address questions and concerns, and handle cancellations.
• Re-engage canceled or missed appointments.
• Maintain accurate customer records.
• Collaborate with appointment setters and sales teams.
• Meet performance goals for confirmations and completed appointments.

Skills

Customer service

Objection handling

Phone presence

Communication skills

Empathy

Detail-oriented

Remote work self-motivation

Job description

Home Genius Exteriors West is seeking an Appointment Experience Specialist for a fully remote role. You will connect with homeowners, answer questions, address concerns, and build excitement for their upcoming appointment.

You will confirm appointments via outbound calls/texts, prepare homeowners for scheduled visits, and maintain accurate records while collaborating with the sales team. This role emphasizes excellent communication, empathy, and reliability.