Remote Applied AI Scientist - Voice & LLMs, Equity

Wave Mobile Money; United States; Remote; USD 167,000 - 228,000; Full time

Benefits offered by this job

Subsidized health insurance

Retirement contributions

6 months parental leave

Fertility assistance

Flexible vacation (21–30 days)

$10,000 annual charitable donation

Job summary

Wave Mobile Money is seeking an Applied AI Scientist for its Support Automation team. In this role, you will drive the quality of automated support, bridge research and production, and help scale AI agents across West Africa where 10M+ customer interactions occur each month.

You will tackle edge cases with limited data and connectivity, building production-ready models. Join a distributed team working in a fully remote capacity with scope across multiple markets.

Qualifications

• 5+ years of experience in AI/ML.
• Hands-on experience building with LLMs or AI systems (evaluation, RAG, embeddings, etc.).
• Strong foundations in statistics and ML theory.
• Solid Python skills.
• Track record taking AI/ML systems from prototype to production and care deeply about reliability, performance, and scalability.
• Fluency with AI agents; bonus points for deploying them as part of production systems

Responsibilities

• Be responsible for driving the quality of our automated support through evaluating and improving everything the team builds.
• Bridge research and production, building agent systems that ship into real products.
• Contribute to autonomous voice and digital agents that power 10M+ customer interactions per month across West Africa.
• Build for the hardest edge cases: poor connectivity, low literacy, and languages with little training data.
• Experiment with, evaluate, and integrate the latest voice and text models.
• Own problems end-to-end, from problem discovery to running in production, working alongside product and engineering leaders who prioritize shipping real customer impact.

Skills

AI/ML experience

LLMs

Python

Reliability

AI agents

English fluency

Job description

Wave Mobile Money is seeking an Applied AI Scientist for its Support Automation team. In this role, you will drive the quality of automated support, bridge research and production, and help scale AI agents across West Africa where 10M+ customer interactions occur each month.

You will tackle edge cases with limited data and connectivity, building production-ready models. Join a distributed team working in a fully remote capacity with scope across multiple markets.