Applied AI Scientist - LLMs & Voice

Wave Mobile Money; United States; Remote; USD 167,000 - 228,000; Full time

Job summary

Wave Mobile Money seeks a seasoned AI/ML engineer to lead the design and deployment of automated support through voice and text AI, managing production-grade systems that handle millions of customer interactions across West Africa.

You will ship autonomous voice and digital agents, experiment with advanced models, and address challenging edge cases like poor connectivity and low literacy to ensure robust customer support globally.

Qualifications

• 5+ years in AI/ML with hands-on experience building with LLMs or AI systems.
• Strong Python skills and track record taking AI/ML systems to production
• Fluency with AI agents; experience deploying in production is a plus
• Bonus points for speech or LLM research background and Voice AI experience
• Experience in customer support or conversational AI systems and low-resource languages

Responsibilities

• Own end-to-end problems from discovery to production in AI driven support systems
• Bridge research and production by building agent systems that ship into real products
• Develop autonomous voice and digital agents powering 10M+ monthly interactions
• Experiment with and integrate latest voice and text models, including RAG and embeddings
• Address hard edge cases like poor connectivity and low literacy with robust solutions

Skills

Python

Production AI

LLMs

Voice AI

Edge case handling

Job description

About the role

Wave Mobile Money aims to make Africa the first cashless continent. This role leads the development and deployment of automated support through voice and text AI, focusing on production-ready systems that handle millions of customer interactions across West Africa.

What you'll do

• Own end-to-end problems from discovery to production in AI driven support systems
• Bridge research and production by building agent systems that ship into real products
• Develop autonomous voice and digital agents powering 10M+ monthly interactions
• Experiment with and integrate latest voice and text models, including RAG and embeddings
• Address hard edge cases like poor connectivity and low literacy with robust solutions

What they're looking for

• 5+ years in AI/ML with hands-on experience building with LLMs or AI systems
• Strong Python skills and track record taking AI/ML systems to production
• Fluency with AI agents; experience deploying in production is a plus
• Bonus points for speech or LLM research background and Voice AI experience
• Experience in customer support or conversational AI systems and low-resource languages

For applicants in Nigeria

• The listing states this is a fully remote role with candidates based in US, UK, Spain, Kenya, Ghana, or in Africa including Senegal, Côte d'Ivoire, or Burkina Faso
• Timezone expectations are not explicitly stated; confirm during interview
• Pay is USD salary between 167,000 and 227,900 plus equity; contractor vs employee type is not specified