Applied AI Scientist: Voice & LLMs (Remote)

remote work; United States; Remote; USD 167,000 - 228,000; Full time

Job summary

Wave Mobile Money seeks a seasoned AI/ML engineer to lead the design and deployment of automated support through voice and text AI, managing production-grade systems that handle millions of customer interactions across West Africa.

You will ship autonomous voice and digital agents, experiment with advanced models, and address challenging edge cases like poor connectivity and low literacy to ensure robust customer support globally.

Qualifications

• 5+ years in AI/ML with hands-on experience building with LLMs or AI systems.
• Strong Python skills and track record taking AI/ML systems to production
• Fluency with AI agents; experience deploying in production is a plus
• Bonus points for speech or LLM research background and Voice AI experience
• Experience in customer support or conversational AI systems and low-resource languages

Responsibilities

• Own end-to-end problems from discovery to production in AI driven support systems
• Bridge research and production by building agent systems that ship into real products
• Develop autonomous voice and digital agents powering 10M+ monthly interactions
• Experiment with and integrate latest voice and text models, including RAG and embeddings
• Address hard edge cases like poor connectivity and low literacy with robust solutions

Skills

Python

Production AI

LLMs

Voice AI

Edge case handling

Job description

Wave Mobile Money seeks a seasoned AI/ML engineer to lead the design and deployment of automated support through voice and text AI, managing production-grade systems that handle millions of customer interactions across West Africa.

You will ship autonomous voice and digital agents, experiment with advanced models, and address challenging edge cases like poor connectivity and low literacy to ensure robust customer support globally.