Remote Applications Engineer I - Learn & Support 3D CAD

Topcon Positioning Systems; Kentucky; On-site; USD 42,000 - 56,000; Full time

Job summary

ClearEdge3D is seeking an entry-level Applications Engineer I to join the Applications Engineering Team. The role focuses on supporting and training users, testing software, and learning department systems such as Salesforce, Testrail, JIRA, Confluence, and IT infrastructure.

The Assistant AE reports to a Lead/Senior AE or AE/QA Manager. You will handle lighter customer interactions, assist with training sessions and demos, and participate in internal IT support as needed.

Qualifications

• No prior experience required.
• Technology‑related degree is not required, but is a bonus.
• Experience in the construction industry, 3D modeling, laser scanning, or software development are not required, but are a bonus.
• Comfortable in a technical environment.
• Great verbal and written communication and collaboration skills.
• Great customer service skills.
• Good at switching tasks quickly in a complex environment.

Responsibilities

• Dedicate time and effort to learn products and support processes while handling simpler customer interactions. This includes responding to support tickets with assistance, helping users operate company software, supporting customer training and demos, and escalating complex issues appropriately.
• Support software testing activities while developing proficiency in testing tools, processes, and product behavior. Testing duties include executing assigned tests, assisting with software and hardware testing, documenting test results, and learning to identify and report defects.
• Provide support when needed for internal IT and business operations in support of the development, product, marketing, and sales teams.
• Communicate customer feedback and feature requests to Application Engineer team leads and Product Management.

Job description

ClearEdge3D is seeking an entry-level Applications Engineer I to join the Applications Engineering Team. The role focuses on supporting and training users, testing software, and learning department systems such as Salesforce, Testrail, JIRA, Confluence, and IT infrastructure.

The Assistant AE reports to a Lead/Senior AE or AE/QA Manager. You will handle lighter customer interactions, assist with training sessions and demos, and participate in internal IT support as needed.