Remote Applications Engineer - Bilingual (English/Spanish)

Hexagon AB; United States; On-site; USD 65,000 - 95,000; Full time

Job summary

Hexagon Manufacturing Intelligence seeks an Applications Engineer I to support customers and resellers through technical support, software application assistance, training, and implementation activities. You will work with the Applications Engineering team and communicate in English and Spanish to resolve application questions and issues promptly.

The role emphasizes learning supported products and manufacturing applications, collaborating with sales, service, and other teams, and maintaining

Qualifications

• Bachelor’s degree in Engineering, Computer Science, Manufacturing, or related technical field or equivalent combination of education and experience.
• Fluent written and verbal communication in English and Spanish.
• Ability to learn and apply professional concepts, software applications, and established technical procedures.
• Strong customer service skills and the ability to communicate technical information clearly to customers with different levels of technical knowledge.
• Strong analytical, reasoning, troubleshooting, and problem-solving skills.
• Ability to organize and prioritize multiple customer requests and assigned work while maintaining accuracy and follow-through.
• Proficiency with Microsoft Office and the ability to learn new software tools and systems.
• Ability to work independently on defined assignments while collaborating with engineers and cross-functional teams.
• Strong attention to detail and commitment to accurate documentation.
• Professional, courteous, and customer-focused communication style.

Responsibilities

• Provide first-level technical and application support to customers and resellers, escalating complex issues when needed.
• Assist with online customer training and application guidance for supported software products and workflows.
• Support software application implementation and integration activities using established procedures.
• Assist with post processor modifications, custom reports, UCS, catalogs, and libraries as directed.
• Participate in customer introduction and follow-up activities to understand needs and provide updates.
• Document customer interactions, troubleshooting steps, resolutions, and follow-up actions accurately.
• Gather and communicate customer feedback to help improve products, services, documentation, and support processes.
• Analyze application or technical issues using established troubleshooting methods and internal resources.
• Escalate serious complaints or critical issues to the appropriate technical resource.
• Maintain a polite, helpful, courteous, and professional approach in all interactions.
• Build technical knowledge through formal training and mentoring, and collaborate with internal teams to support customer outcomes.

Skills

Bilingual English/Spanish

Customer service

Analytical thinking

Communication skills

Microsoft Office

Education

Bachelor’s degree in Engineering/CS/Manufacturing

Tools

Microsoft Office

Job description

Hexagon Manufacturing Intelligence seeks an Applications Engineer I to support customers and resellers through technical support, software application assistance, training, and implementation activities. You will work with the Applications Engineering team and communicate in English and Spanish to resolve application questions and issues promptly.

The role emphasizes learning supported products and manufacturing applications, collaborating with sales, service, and other teams, and maintaining