Applications Engineer

Hexagon AB; United States; On-site; USD 65,000 - 95,000; Full time

Job summary

Hexagon Manufacturing Intelligence seeks an Applications Engineer I to support customers and resellers through technical support, software application assistance, training, and implementation activities. You will work with the Applications Engineering team and communicate in English and Spanish to resolve application questions and issues promptly.

The role emphasizes learning supported products and manufacturing applications, collaborating with sales, service, and other teams, and maintaining

Qualifications

• Bachelor’s degree in Engineering, Computer Science, Manufacturing, or related technical field or equivalent combination of education and experience.
• Fluent written and verbal communication in English and Spanish.
• Ability to learn and apply professional concepts, software applications, and established technical procedures.
• Strong customer service skills and the ability to communicate technical information clearly to customers with different levels of technical knowledge.
• Strong analytical, reasoning, troubleshooting, and problem-solving skills.
• Ability to organize and prioritize multiple customer requests and assigned work while maintaining accuracy and follow-through.
• Proficiency with Microsoft Office and the ability to learn new software tools and systems.
• Ability to work independently on defined assignments while collaborating with engineers and cross-functional teams.
• Strong attention to detail and commitment to accurate documentation.
• Professional, courteous, and customer-focused communication style.

Responsibilities

• Provide first-level technical and application support to customers and resellers, escalating complex issues when needed.
• Assist with online customer training and application guidance for supported software products and workflows.
• Support software application implementation and integration activities using established procedures.
• Assist with post processor modifications, custom reports, UCS, catalogs, and libraries as directed.
• Participate in customer introduction and follow-up activities to understand needs and provide updates.
• Document customer interactions, troubleshooting steps, resolutions, and follow-up actions accurately.
• Gather and communicate customer feedback to help improve products, services, documentation, and support processes.
• Analyze application or technical issues using established troubleshooting methods and internal resources.
• Escalate serious complaints or critical issues to the appropriate technical resource.
• Maintain a polite, helpful, courteous, and professional approach in all interactions.
• Build technical knowledge through formal training and mentoring, and collaborate with internal teams to support customer outcomes.

Skills

Bilingual English/Spanish

Customer service

Analytical thinking

Communication skills

Microsoft Office

Education

Bachelor’s degree in Engineering/CS/Manufacturing

Tools

Microsoft Office

Job description

Hexagon Manufacturing Intelligence provides measurement and manufacturing technologies that help customers improve productivity, quality, and operational performance. This role supports customers and resellers by helping them successfully use supported software and application solutions.

The Applications Engineer I works closely with the Application Engineering team to support customer and reseller needs through technical support, software application assistance, training, and implementation activities. The role provides an opportunity to develop professional expertise in supported products and manufacturing applications while applying established procedures and learning from experienced team members. The Applications Engineer I communicates with customers in both English and Spanish and helps resolve application questions and issues in a timely, professional manner.

Job Responsibilities

Provide first-level technical and application support to customers and resellers, escalating complex or critical issues when additional expertise is required.

Assist with online customer training and application guidance for supported software products and workflows.

Support software application implementation and integration activities using established procedures and guidance from experienced Applications Engineers.

Assist with post processor modifications, custom reports, UCS, catalogs, and libraries as directed and within established processes.

Participate in customer introduction and follow-up activities to understand needs, provide updates, and help ensure issues are addressed.

Document customer interactions, troubleshooting steps, resolutions, and follow-up actions accurately and consistently.

Gather and communicate customer feedback to help improve products, services, documentation, and support processes.

Analyze application or technical issues using established troubleshooting methods, available documentation, and internal resources.

Escalate serious complaints, critical technical issues, or problems outside established procedures to the Applications Engineering Manager or appropriate technical resource.

Maintain a polite, helpful, courteous, and professional approach in all customer and internal interactions.

Build technical knowledge through formal training, independent research, mentoring, and other learning opportunities.

Collaborate with sales, service, applications engineering, and other internal teams to support customer outcomes.

Qualifications

Bachelor’s degree in Engineering, Computer Science, Manufacturing, a related technical field, or equivalent combination of education and experience.

Fluent written and verbal communication skills in both English and Spanish.

Ability to learn and apply professional concepts, software applications, and established technical procedures.

Strong customer service skills and the ability to communicate technical information clearly to customers with different levels of technical knowledge.

Strong analytical, reasoning, troubleshooting, and problem-solving skills.

Ability to organize and prioritize multiple customer requests and assigned work while maintaining accuracy and follow-through.

Proficiency with Microsoft Office and the ability to learn new software tools and systems.

Ability to work independently on defined assignments while collaborating effectively with experienced engineers and cross-functional teams.

Strong attention to detail and commitment to accurate documentation.

Professional, courteous, and customer-focused communication style.

This is a fully remote U.S.-based position. The role is primarily computer-based and requires regular virtual communication with customers, resellers, and internal teams. The position requires the ability to maintain an effective home-office work environment, manage assigned work independently, and collaborate across a remote team. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions, consistent with applicable law.

At Hexagon Manufacturing Intelligence, you’ll have the opportunity to build technical expertise while helping customers use advanced manufacturing software and application solutions. This role provides a strong foundation for continued growth in application engineering, technical support, software implementation, and customer-facing technical services.

Explore Life at Hexagon

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Information at a Glance Division: Production Software Job Title: Applications Engineer Job Function: Service Application Job Location (Short): Huntersville, NC, USA, 28078
Workplace Type: Remote Workplace Details: Req ID: 3172

About Hexagon

Hexagon is a global leader in digital reality solutions, combining sensor, software and autonomous technologies. We put data to work to drive efficiency, productivity and quality across industrial, manufacturing, infrastructure, public safety and mobility applications. Our solutions enable customers to capture, analyze and leverage data from the physical world to create smarter, more connected and increasingly autonomous ecosystems that support a scalable and sustainable future. Hexagon’s Manufacturing Intelligence business area delivers solutions that leverage data from design and engineering through production and metrology to help manufacturers make smarter, data-driven decisions and improve performance across the product lifecycle.