Applications Engineer, Services

Hexagon AB; United States; On-site; USD 70,000 - 100,000; Full time

Job summary

Hexagon Manufacturing Intelligence is seeking an Applications Engineer to provide technical sales and applications support across metrology solutions, performing demonstrations, development, training, and troubleshooting.

The role collaborates with sales, engineering, marketing, and customers to translate requirements into practical measurement solutions, developing programs and applications that meet objectives and supporting quotations and proposals.

Qualifications

• Bachelor’s degree in engineering or related technical discipline.
• 0–2 years of related experience encouraged.
• Strong analytical and problem-solving skills.
• Strong communication and customer-facing skills.
• Proficiency with Microsoft Office applications.
• Ability and willingness to travel up to 75%.
• Nice to have CAD, programming or metrology experience.

Responsibilities

• Conduct demonstrations to showcase features and performance for customers.
• Communicate product capabilities for complex customer applications.
• Collaborate with regional sales to assess applications and recommend solutions.
• Prepare technical specs to support quotations and proposals.
• Develop programs and applications meeting customer specs.
• Consult with customers to understand requirements and incorporate feedback.
• Provide technical support and troubleshoot issues with software and hardware.
• Validate programs post-development and refine for performance.
• Prepare operating instructions and deliver training relevant to customers.
• Build positive customer relationships through responsive support.

Skills

Analytical skills

Communication skills

Microsoft Office

Travel up to 75%

Team collaboration

Education

Bachelor’s degree in engineering or related technical discipline

Tools

CAD

Programming

Metrology knowledge

Job description

Hexagon Manufacturing Intelligence is seeking an Applications Engineer to provide technical sales and applications support across metrology solutions. This role supports prospective and existing customers through product demonstrations, application development, technical recommendations, contract programming, training, and troubleshooting.

The Applications Engineer partners closely with sales, engineering, marketing, and customers to translate application requirements into practical measurement solutions.

What You'll Do

• Conduct hardware and software product demonstrations that showcase technical features, workflows, functionality, and performance to prospective and existing customers.
• Communicate product capabilities and benefits clearly for customer applications, including complex technical requirements.
• Partner with the regional sales team to assess customer applications and recommend appropriate solutions.
• Prepare detailed technical specifications and application requirements to support quotations and customer proposals.
• Develop programs and applications that meet customer specifications and measurement objectives.
• Consult with customers to understand requirements and incorporate feedback into application designs and workflows.
• Provide technical support and troubleshoot application, software, and related hardware issues through resolution and follow-up.
• Validate programs and applications following development, maintenance, or testing and refine existing programs to improve performance.
• Prepare operating instructions and deliver product and application training that meets customer needs.
• Build and maintain positive customer relationships through responsive, professional technical support.
• Stay current on application engineering practices, metrology technologies, and relevant product advancements through training, independent research, and seminars.
• Collaborate with engineering and marketing teams on product development and customer application needs.
• Learn from experienced Applications Engineers and apply established techniques, processes, and best practices.
• Perform other related duties as assigned.

Qualifications

Must Have

• Bachelor’s degree in engineering, mathematics, or a related technical discipline, or an equivalent combination of education and relevant work experience.
• Foundational experience or education in manufacturing engineering, quality engineering, metrology, or a similar technical environment; candidates with approximately 0–2 years of related professional experience are encouraged to apply.
• Strong analytical and problem-solving skills with the ability to take a technical issue from problem definition through resolution and follow-up.
• Excellent written and verbal communication skills, including the ability to explain technical concepts to customers and present to small groups.
• Strong customer service skills and the ability to build effective working relationships with customers and internal teams.
• Proficiency with Microsoft Office applications.
• Ability to work effectively with direction, independently on assigned tasks, and collaboratively within a team.
• Ability and willingness to travel up to 75% based on customer and business needs.

Nice to Have

• Experience with metrology, measurement systems, manufacturing automation, CAD, programming, or related engineering applications.
• Exposure to technical sales, product demonstrations, customer training, or application support.
• Experience developing, testing, or optimizing technical programs or customer-specific applications.
• This is an on-site position based in Wilmington, Delaware, with travel of up to 75% to customer and other business locations.
• Work is performed in office, demonstration, manufacturing, and customer environments; noise levels may vary from low to moderate or higher depending on the location.
• The role regularly requires communication with employees and customers, use of computers and office equipment, and movement within office, demonstration, and manufacturing environments.
• The role may occasionally require bending or kneeling and lifting or moving items weighing up to 50 pounds.
• Specific visual abilities may include close vision, depth perception, and the ability to adjust focus.
• Required personal protective equipment will be provided when applicable.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the role, absent undue hardship.

Explore Life at Hexagon

Today, everything from the phone in your pocket to the aeroplanes crossing the sky functions because we can measure the world around us. Measurement is not just the foundation of progress – it is the thread that connects human achievement, from the earliest monuments to the frontier of space. At Hexagon, measurement is in our DNA. For 25 years, we've shaped industries and enabled innovators by delivering precision, accuracy, and reliability where it matters most. Now, as the world moves into the intelligence age with its own set of challenges and opportunities, Hexagon stands ready – the global leader in measurement technologies – measuring what matters for the future.

From microns to Mars, we measure what matters for the future.

Get to know our teams, our culture, and our technology through our social media channels:

Hexagon is the global leader in measurement technologies. Our precision measurement, positioning, and autonomous solutions transform the world’s most vital industries. From aerospace & defense, automotive, construction, general manufacturing, to mining and more, we provide the confidence that customers rely on to build, navigate, and innovate. Hexagon (Nasdaq Stockholm: HEXA B) has approximately 16,000 employees in 50 countries and net sales of approximately 3.7bn EUR.

Hexagon Manufacturing Intelligence does not accept unsolicited candidates, CVs, or resumes from agencies or third parties. All candidate profiles must be submitted through our SuccessFactors system and approved in advance by the Global Talent Acquisition team. Any CVs/resumes sent outside this process will be considered the property of Hexagon, and no placement fees will be paid.

Hexagon posts all official job opportunities on eithercareers-manufacturing.hexagon.com or careers.hexagon.com and communicates only from email addresses ending [e-mail]. We never request payment or personal banking information during recruitment. No offers will ever be extended without a proper interview via Teams or in person, never done over email alone. If you suspect fraud, it probably is, and contact us [e-mail].

Information at a Glance Division: Stationary Metrology Job Title: Applications Engineer Job Function: Service Application Job Location (Short): Wilmington, DE, USA, 19804
Workplace Type: Onsite Workplace Details: Req ID: 3095

About Hexagon

Hexagon is a global leader in digital reality solutions, combining sensor, software and autonomous technologies. We put data to work to drive efficiency, productivity and quality across industrial, manufacturing, infrastructure, public safety and mobility applications. Our solutions enable customers to capture, analyze and leverage data from the physical world to create smarter, more connected and increasingly autonomous ecosystems that support a scalable and sustainable future. Hexagon’s Manufacturing Intelligence business area delivers solutions that leverage data from design and engineering through production and metrology to help manufacturers make smarter, data-driven decisions and improve performance across the product lifecycle.