Remote Application Support & Configuration Specialist

Kellton; Charlotte (NC); Remote; USD 45,000 - 78,000; Full time

Job summary

Kellton is seeking an Application Support Specialist to join our remote team. You will configure and administer enterprise catering applications, maintain menus and pricing, manage user access, and provide day-to-day application support across locations.

Work closely with Premium Business and product teams to ensure data accuracy, testing, issue resolution, and continuous process improvements. Strong organization, communication, and customer service are essential.

Qualifications

• Two to three years of experience supporting POS, catering, hospitality, or enterprise application software.
• Experience with menu planning, F&B operations, hospitality tech, or application configuration preferred.
• Associate or bachelor's degree in information systems, hospitality, business or related field; equivalent professional experience may be considered.
• Strong customer service orientation and a user-focused approach to application support.

Responsibilities

• Provide timely Level 1 and Level 2 support for application questions, menu configuration requests, user access inquiries, and system issues.
• Build and maintain accurate F&B menus and related configurations across Suites and Catering venues.
• Maintain enterprise configuration standards across menu, item, pricing, financial, legal, and operational data.
• Manage application content and data updates, including menu items, descriptions, pricing, service charges, financial information, and required legal language.
• Coordinate seasonal planning timelines, deadlines, intake processes, and configuration readiness activities.
• Review and validate menu submissions for completeness, accuracy, and compliance with standards.
• Provide training guidance to location operators and business users through relevant channels.

Skills

POS experience

Customer service

Detail-oriented

Communication

Independent work

Education

Associate or Bachelor's degree

Tools

POS software

MS Office

Job description

Kellton is seeking an Application Support Specialist to join our remote team. You will configure and administer enterprise catering applications, maintain menus and pricing, manage user access, and provide day-to-day application support across locations.

Work closely with Premium Business and product teams to ensure data accuracy, testing, issue resolution, and continuous process improvements. Strong organization, communication, and customer service are essential.