Application Support Analyst - POS / Hospitality

Lenmar Consulting Inc; United States; Remote; USD 48,000 - 68,000; Full time

Job summary

Lenmar Consulting Inc. seeks a detail-oriented POS Application Support Specialist for Hospitality on a 9-month contract. Remote work is available and you will configure enterprise catering applications, maintain data, and manage menus, users, and permissions.

You will collaborate with product and location teams to test enhancements, resolve issues, and drive continuous process improvement while providing Level 1 and 2 support to venues across the organization.

Qualifications

• Two to three years of experience supporting POS, catering, hospitality, F&B or enterprise software.
• Degree in IS, hospitality, business or related field, or equivalent experience.
• Strong customer service orientation and user-focused support.
• Highly organized, detail-oriented and able to manage multiple priorities and deadlines.
• Ability to work independently while collaborating with business, location and product teams.
• Strong written and verbal communication, including training on configuration concepts.
• Proficient in Microsoft Office suite of products.

Responsibilities

• Provide Level 1 and 2 support for application questions, menu configuration requests, user access inquiries, and system issues.
• Build and maintain F&B menus and related configurations across Suites and Catering venues.
• Maintain enterprise configuration standards for menu, pricing, financial, legal, and operational data.
• Manage application content and data updates, including menu items, descriptions and pricing.
• Coordinate seasonal planning timelines and configuration readiness activities.
• Review and validate menu submissions for completeness and compliance.
• Provide training and guidance to location operators and business users.
• Provision and maintain user accounts, roles and permissions.
• Support access reviews and audits for compliant system access.
• Troubleshoot defects and coordinate resolution with impacted users.

Skills

POS support experience

Customer service orientation

Detail-oriented

Independent work

Cross-functional collaboration

Education

Associate or Bachelor’s degree in information systems/hospitality/business

Tools

Microsoft Office

Job description

Job Title:

POS Application Support Specialist - Hospitality

Number of Positions:

1

Assignment Type:

9-month contract w/ potential to extend or convert

Location:

Remote

Pay Rate:

$42/hr on W2

Position Summary

Client is seeking a detail-orientated and service-focused Application Support & Configuration Specialist to support the configuration, administration, and ongoing operation of the enterprise suites and catering applications. The role partners closely with the Premium Business and location teams to configure F&B menus, maintain application data, administer user access and provide day-to-day application support across the organization. The ASC Specialist will ensure menus, users, roles and system settings are accurately established and maintained in accordance with business requirements and configuration standards.

The specialist will ensure menus, users, roles, permissions, financial details, legal language, and system settings are accurately established and maintained in accordance with business requirements, operational timelines, and enterprise configuration standards. This role also partners with Product to support enhancements, testing, issue resolution, and continuous process improvement.

DUTIES And RESPONSIBILITIES

• Provide timely Level 1 and Level 2 support for application questions, menu configuration requests, user access inquiries, and system issues.
• Build and maintain accurate F&B menus and related application configurations across Suites and Catering venues.
• Maintain consistent enterprise configuration standards across menu, item, pricing, financial, legal, and operational data.
• Manage application content and data updates, including menu items, descriptions, pricing, service charges, financial information, and required legal language.
• Coordinate seasonal planning timelines, submission deadlines, intake processes, and configuration readiness activities.
• Review and validate menu submissions for completeness, accuracy, and compliance with established standards.
• Facilitate process training and provide guidance to location operators and business users through applicable communication and training channels.
• Provision and maintain user accounts, roles, and permissions in accordance with access standards and business requirements.
• Support recurring access reviews and audits to help ensure appropriate and compliant system access.
• Troubleshoot application defects and configuration issues, document findings, and coordinate communication and resolution with impacted users.

Qualifications

• Two to three experience supporting POS, catering, hospitality, FUB or enterprise application software
• Experience with menu planning, F&B operations, hospitality technology, or application configuration preferred.
• Associate or bachelor's degree in information systems, hospitality, business or related field; equivalent professional experience may be considered.
• Strong customer service orientation and a user-focused approach to application support.
• Highly organized, detail-orientated and able to manage multiple priorities and deadlines.
• Ability to work independently while collaborating effectively with business, location and product teams.
• Strong written and verbal communication skills, including the ability to facilitate training and explain configuration concepts in clear business language.
• Proficient in Microsoft Office suite of products