Application Support Specialist

Kellton; Charlotte (NC); Remote; USD 45,000 - 78,000; Full time

Job summary

Kellton is seeking an Application Support Specialist to join our remote team. You will configure and administer enterprise catering applications, maintain menus and pricing, manage user access, and provide day-to-day application support across locations.

Work closely with Premium Business and product teams to ensure data accuracy, testing, issue resolution, and continuous process improvements. Strong organization, communication, and customer service are essential.

Qualifications

• Two to three years of experience supporting POS, catering, hospitality, or enterprise application software.
• Experience with menu planning, F&B operations, hospitality tech, or application configuration preferred.
• Associate or bachelor's degree in information systems, hospitality, business or related field; equivalent professional experience may be considered.
• Strong customer service orientation and a user-focused approach to application support.

Responsibilities

• Provide timely Level 1 and Level 2 support for application questions, menu configuration requests, user access inquiries, and system issues.
• Build and maintain accurate F&B menus and related configurations across Suites and Catering venues.
• Maintain enterprise configuration standards across menu, item, pricing, financial, legal, and operational data.
• Manage application content and data updates, including menu items, descriptions, pricing, service charges, financial information, and required legal language.
• Coordinate seasonal planning timelines, deadlines, intake processes, and configuration readiness activities.
• Review and validate menu submissions for completeness, accuracy, and compliance with standards.
• Provide training guidance to location operators and business users through relevant channels.

Skills

POS experience

Customer service

Detail-oriented

Communication

Independent work

Education

Associate or Bachelor's degree

Tools

POS software

MS Office

Job description

Job Title: Application Support Specialist

Location: Remote

Assignment Type: 9 month contract w/ potential to extend or convert

Position Summary:

Client is seeking a detail-orientated and service-focused Application Support & Configuration Specialist to support the configuration, administration, and ongoing operation of the enterprise suites and catering applications. The role partners closely with the Premium Business and location teams to configure F&B menus, maintain application data, administer user access and provide day-to-day application support across the organization. The ASC Specialist will ensure menus, users, roles and system settings are accurately established and maintained in accordance with business requirements and configuration standards.

The specialist will ensure menus, users, roles, permissions, financial details, legal language, and system settings are accurately established and maintained in accordance with business requirements, operational timelines, and enterprise configuration standards. This role also partners with Product to support enhancements, testing, issue resolution, and continuous process improvement.

Duties and Responsibilities:

• Provide timely Level 1 and Level 2 support for application questions, menu configuration requests, user access inquiries, and system issues.
• Build and maintain accurate F&B menus and related application configurations across Suites and Catering venues.
• Maintain consistent enterprise configuration standards across menu, item, pricing, financial, legal, and operational data.
• Manage application content and data updates, including menu items, descriptions, pricing, service charges, financial information, and required legal language.
• Coordinate seasonal planning timelines, submission deadlines, intake processes, and configuration readiness activities.
• Review and validate menu submissions for completeness, accuracy, and compliance with established standards.
• Facilitate process training and provide guidance to location operators and business users through applicable communication and training channels.
• Provision and maintain user accounts, roles, and permissions in accordance with access standards and business requirements.
• Support recurring access reviews and audits to help ensure appropriate and compliant system access.
• Troubleshoot application defects and configuration issues, document findings, and coordinate communication and resolution with impacted users.

Qualifications:

• Two to three experience supporting POS, catering, hospitality, FUB or enterprise application software
• Experience with menu planning, F&B operations, hospitality technology, or application configuration preferred.
• Associate or bachelor's degree in information systems, hospitality, business or related field; equivalent professional experience may be considered.
• Strong customer service orientation and a user-focused approach to application support.
• Highly organized, detail-orientated and able to manage multiple priorities and deadlines.
• Ability to work independently while collaborating effectively with business, location and product teams.
• Strong written and verbal communication skills, including the ability to facilitate training and explain configuration concepts in clear business language.

Proficient in Microsoft Office suite of products