Application Support Specialist

The Addison Group; Fort Worth (TX); On-site; USD 50,000 - 80,000; Full time

Job summary

The Addison Group is seeking an Application Support Specialist for on-site work Monday through Thursday and remote Fridays, with 5–10% travel and occasional on-call rotation during busy seasons. The base salary is $50,000–$80,000 with a 10% bonus potential, reflecting a dynamic, fast-paced environment.

Ideal candidates will have strong application support background, solid problem‑solving skills, and a passion to learn new technologies.

Qualifications

• 2+ years of application support experience.
• POS or PMS experience is a plus.
• Strong troubleshooting and technical aptitude; willingness to learn new technologies.

Responsibilities

• Troubleshoot application issues across multiple systems.
• Assist with implementations and testing of new features or updates.
• Help ensure systems run smoothly to meet business needs.

Skills

Application support experience

POS/PMS experience

Troubleshooting skills

Eagerness to learn

Job description

Job Title: Application Support Specialist

Schedule: On-site Monday–Thursday, remote Fridays; 5–10% travel and occasional on-call rotation during busy seasons.

Compensation: $50,000–$80,000 base salary + 10% bonus

Role Overview: Our client is seeking an Application Support Specialist to support a variety of business applications in a fast-paced environment. This role involves troubleshooting application issues, assisting with implementations and testing, and helping ensure systems run smoothly and meet business needs.

The ideal candidate has a strong application support background, excellent problem-solving skills, and an eagerness to learn new technologies. Experience supporting multiple applications in a complex environment is preferred. Candidates do not need expertise in one specific platform, as the team is looking for someone adaptable who can learn and support a broad range of systems.

Experience with POS, PMS, ticketing, or other transaction-based applications is a plus, but not required. Strong troubleshooting skills, technical aptitude, and a willingness to learn are the top priorities.

Top Skills:

• 2+ years of application support experience
• POS or PMS experience, or experience supporting large-scale applications
• Strong troubleshooting skills and technical aptitude
• Eagerness to learn and grow

Nice to Have:

• Experience supporting large venues or high-volume environments
• Admissions or ticketing system experience