Remote Application IT Support Manager

Experian; United States; Hybrid; USD 104,172 - 127,321; Full time

Benefits offered by this job

Great compensation package and bonus plan

Core benefits including medical, dental, vision, and 401K

Flexible work environment

Flexible time off including volunteer time off and paid holidays

Job summary

Experian in the United States is looking for a Manager, Application IT Support to lead a Service Desk team providing technical support to external clients. This role involves managing daily operations, improving processes, and delivering high-quality support.

The ideal candidate has over 5 years of IT support experience, 2 years in leadership, and knowledge of ITIL principles. The position can be remote or hybrid.

Qualifications

• 5+ years of experience in IT support or End-User Computing roles.
• 2+ years of leadership experience managing a technical support team.
• Experience with enterprise case management applications including Service Now.
• Knowledge of KPIs, SLAs, and operational metrics.

Responsibilities

• Lead Level 1-3 Service Desk analysts and engineers.
• Manage daily support operations and client escalations.
• Improve service management processes and first-call resolution.
• Provide hands-on technical leadership across tools and systems.

Skills

IT support experience

Team leadership

ITIL principles

Service Now and Salesforce

Automation technologies

Linux, PHP, HTML

Tools

Splunk

Data Dog

MuleSoft

Job description

Experian in the United States is looking for a Manager, Application IT Support to lead a Service Desk team providing technical support to external clients. This role involves managing daily operations, improving processes, and delivering high-quality support.

The ideal candidate has over 5 years of IT support experience, 2 years in leadership, and knowledge of ITIL principles. The position can be remote or hybrid.