Remote Service Desk Engineer: Advanced IT Support & Mentoring

Triwill Group; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

Triwill Group, on behalf of a partner, seeks a Service Desk Engineer based in the United States. The role focuses on delivering high-quality managed IT services and helping clients maintain secure, reliable, and high-performing technology environments.

You will provide advanced technical support for servers, networks, virtualization, cloud platforms, Microsoft environments, and cybersecurity. This fast-paced, remote opportunity suits an experienced IT professional who enjoys mentoring others and

Responsibilities

• Deliver high-quality managed IT services while helping clients maintain secure, reliable, and high-performing technology environments.
• Provide advanced technical support, troubleshoot complex infrastructure issues, and contribute to service delivery.
• Collaborate with a team of IT professionals and guide other support team members.
• Support servers, networks, virtualization, cloud platforms, Microsoft environments, and cybersecurity.
• Contribute to root-cause analysis, system optimization, documentation, and process improvement.
• Communicate effectively with clients, translating technical concepts into practical solutions.
• Remote opportunity for an experienced IT professional who mentors others.

Job description

Triwill Group, on behalf of a partner, seeks a Service Desk Engineer based in the United States. The role focuses on delivering high-quality managed IT services and helping clients maintain secure, reliable, and high-performing technology environments.

You will provide advanced technical support for servers, networks, virtualization, cloud platforms, Microsoft environments, and cybersecurity. This fast-paced, remote opportunity suits an experienced IT professional who enjoys mentoring others and