Remote Application Engineer: Cranes & Industrial Ropes

Bekaert; Exeter Township (Berks County); On-site; USD 110,000 - 140,000; Full time

Job summary

Bekaert NV is seeking a senior technical field specialist to support the sales team with expert rope application knowledge. You will conduct on-site inspections, resolve quality claims, and lead product trials for new rope designs while growing the Ropes 360 platform across North America.

The role requires 7+ years in wire rope or heavy equipment field service, strong problem-solving skills, and the ability to train customers and internal teams.

Qualifications

• BS/BA in Mechanical, Mining, Materials Science, or related technical field.
• Minimum 7 years of experience in wire rope applications, heavy equipment maintenance, or technical field service.
• Hands-on experience with cranes, draglines, rope shovels, drilling rigs, or similar heavy equipment.
• Knowledge of wire rope inspection standards (OSHA 1926.1413, ISO 4309, ASME B30) and discard criteria.
• Experience with non-destructive testing (MRT, VisionTek, ultrasonic) preferred.
• Proven ability to investigate quality claims and deliver root cause analysis reports.
• Strong presentation and training delivery skills (classroom and field).
• Experience in steel ropes is preferred.
• Demonstrated ability to author technical white papers and thought-leadership content.
• Excellent communication, problem-solving, and project management skills.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Serve as the primary technical resource for the sales team during customer visits, demos, and troubleshooting.
• Investigate and resolve quality claims: field sample collection, root cause analysis, and customer-facing reports.
• Conduct on-site inspections of wire ropes, sheaves, drums, and reeving systems on cranes, draglines, shovels, and oil rigs.
• Lead innovation efforts: new rope designs, product trials, and collaboration with our Ropes Technology Centre.
• Own, deploy, and grow Ropes 360 services in NAM (VisionTek, MRT, lubrication, installation, splicing).
• Drive Bridon specification in OEM equipment designs (Caterpillar, Komatsu, Liebherr, P&H, NOV) and convert competitive rope usage to Bridon at end users.
• Develop and deliver training programs for customers, distributors, and internal teams (classroom and field).
• Author white papers and technical bulletins positioning Bekaert as the industry authority.
• Onboard and mentor new technical and sales team members.
• Maintain detailed visit reports and technical recommendations for all field activities.

Skills

Technical Proficiency

Problem-Solving

Communication

Hands-On Expertise

Adaptability

Teamwork

Education

BS/BA in Mechanical, Mining, Materials Science, or related technical field

Tools

VisionTek

MRT

Job description

Bekaert NV is seeking a senior technical field specialist to support the sales team with expert rope application knowledge. You will conduct on-site inspections, resolve quality claims, and lead product trials for new rope designs while growing the Ropes 360 platform across North America.

The role requires 7+ years in wire rope or heavy equipment field service, strong problem-solving skills, and the ability to train customers and internal teams.