Remote API Implementation Specialist

engineeringjobs.net, Inc.

Town of Montana (WI)

Remote

USD 73,000 - 85,000

Full time

13 days ago

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Benefits offered by this job

Competitive salary

Comprehensive benefits

Professional development opportunities

Flexible remote work

Collaborative environment

Job summary

MD Integrations is seeking a Forward Deploy Engineer to act as the technical liaison for customers during implementation and expansion of their integration footprint. You will guide engagements from kickoff to go-live, map and configure API connections, review logs, and troubleshoot to keep deployments on track.

This role requires API literacy, problem-solving, and the ability to explain complex concepts to non-technical customers.

Qualifications

3 years' experience in a customer-facing technical support or implementation role with emphasis on API-driven applications.
Strong understanding of APIs, webhooks, JSON payloads, and HTTP status codes; able to read logs and diagnose configuration issues without engineering support.
Familiarity with data mapping, payload structures, or basic scripting (Python, JavaScript, or SQL).
Experience using tools such as HubSpot, Postman or equivalent for troubleshooting and testing API calls.
Technically-savvy and able to communicate technical concepts to both technical and non-technical users; not a software development role.
Experience documenting integration processes or producing customer-facing support materials including workflows and SOPs.
High attention to detail and ability to manage multiple projects and stakeholders.
Demonstrated curiosity and ability to learn new systems, data flows, and integration logic quickly.
Customer-first mindset: you thrive in helping customers solve problems and find clarity.
Experience in SaaS or healthcare technology integrations is a plus.

Responsibilities

Serve as the technical point of contact for new customers throughout implementation, and for existing customers expanding their integration footprint, guiding each engagement from kickoff through go-live.
Lead the end-to-end technical implementation process, mapping and configuring API connections with customers and validating setup over screen share in real time.
Monitor logs, dashboards, and tools like Postman to identify when APIs are misconfigured or behaving unexpectedly, and independently resolve the majority of issues without engineering involvement.
Draft clear technical documentation for each issue encountered, including root cause, steps taken, and resolution, to build a reliable internal record and knowledge base.
Escalate unresolved or complex issues to engineering with well-documented context, ensuring a smooth handoff and minimal back-and-forth.
Translate customer inquiries and data needs into clear technical tasks and configuration notes, acting as the bridge between customer expectations and technical execution.
Partner with the Partner Success Managers and Clinical Support teams to align technical capabilities with customer expectations throughout the relationship.
Identify recurring issues or friction points across implementations and recommend ways to simplify, document, or automate the process.
Maintain a high level of responsiveness, ownership, and customer empathy across both the finite implementation period and ongoing expansion work.