Remote APD Claims Specialist II - Temporary

AAA-The Auto Club Group; Stafford (TX); Remote; USD 59,000 - 69,000; Full time

Job summary

The Auto Club Group (ACG) is seeking a Temporary Claim Representative II to support Auto Physical Damage (APD) claims. You will handle moderately complex claims from initial review through resolution, investigate losses, review policy coverage, evaluate vehicle damage, and communicate with customers.

The role involves negotiating settlements, approving payments, inspecting vehicles, preparing estimates, monitoring repairs and rental expenses, and collaborating with underwriting and recovery

Qualifications

• High School diploma or equivalent.
• Complete ACG Claim Representative Training Program or demonstrate equivalent knowledge or experience.
• In states where an Adjuster’s license is required, eligible to acquire a State Adjuster’s license within 90 days of hire.
• A valid driver’s license is required if in-person inspections are part of the role.

Responsibilities

• Review and manage moderately complex APD claims from initial assignment through resolution.
• Contact insureds and other affected parties, provide clear communication throughout the claim process.
• Analyze policy coverage, limits, exclusions, and available policyholder benefits.
• Investigate claim facts, determine cause of loss and liability, identify potential subrogation or recovery opportunities.
• Inspect vehicles, evaluate damages, and prepare damage estimates.
• Evaluate the financial value of losses and negotiate settlements.
• Settle total loss claims and approve payments to appropriate parties.
• Monitor vehicle repairs and approve rental expenses.
• Document claim activity and collaborate with other teams when needed.
• Manage Direct Repair Shops for DRS Examiner role, if applicable.

Skills

Claim handling

Customer service

Negotiation

Communication skills

Time management

Research and analysis

Education

High School diploma

ACG Claim Representative Training

State Adjuster license within 90 days

Driver's license

Tools

ACG claims system

Job description

The Auto Club Group (ACG) is seeking a Temporary Claim Representative II to support Auto Physical Damage (APD) claims. You will handle moderately complex claims from initial review through resolution, investigate losses, review policy coverage, evaluate vehicle damage, and communicate with customers.

The role involves negotiating settlements, approving payments, inspecting vehicles, preparing estimates, monitoring repairs and rental expenses, and collaborating with underwriting and recovery