Field Property Claims Specialist – CAT Response & Hybrid Work

ACS Auto Club Services, Inc.; United States; Hybrid; USD 80.000 - 92.000; Vollzeit

Benefits dieser Stelle

Health & Wellness plans

Dental and vision benefits

401(k) with company match

Paid time off

Zusammenfassung

The Auto Club Group (ACG) seeks a Field Property Claims Specialist to perform on-site inspections, assess damages, determine coverage, and guide policyholders through the claims process with professionalism and empathy.

You will support CAT response efforts and collaborate with underwriting, recovery units, and SIU as needed. The role requires strong negotiation skills, advanced knowledge of property claims, and the ability to work hybrid in a field-rich schedule.

Qualifikationen

• Three years of experience or equivalent training in negotiation of claim settlements and securing evidence.
• Preparing manual and electronic estimates; resolving coverage questions; taking statements.
• Establishing clear evaluation and resolution plans for claims.

Aufgaben

• Reviewing assigned claims and contacting insured and affected parties.
• Setting expectations for the remainder of the claim process and initiating documentation in the claim handling system.
• Complete complex coverage analysis and ensure all policyholder benefits are identified.
• Create additional sub-claims if needed and approve payments for appropriate parties.
• Refer claims to other units when necessary and thoroughly document the file.
• Travel to field locations for inspections and prepare damage estimates using claims software.
• Monitor contractor repair status and support Claim Manager with file reviews.

Kenntnisse

Negotiation

Evidence gathering

Estimating

Subrogation

Coverage questions

Statements

Communication skills

Ausbildung

ACG Claim Representative Training

State Driver's License eligible

State license eligibility within 90 days

Tools

Claims software

ACG Claim systems

Xactware Training

Jobbeschreibung

The Auto Club Group (ACG) seeks a Field Property Claims Specialist to perform on-site inspections, assess damages, determine coverage, and guide policyholders through the claims process with professionalism and empathy.

You will support CAT response efforts and collaborate with underwriting, recovery units, and SIU as needed. The role requires strong negotiation skills, advanced knowledge of property claims, and the ability to work hybrid in a field-rich schedule.