Remote Answering Service Agent — Growth, Training & Bonuses

answering-service-care; North Carolina; Hybrid; USD 31,000 - 32,000; Full time

Benefits offered by this job

Health/Dental/Vision Coverage (FT)

PTO (Start earning on day one)

Employee Assistance Program (Free...)

Childcare Reimbursement

Gym Membership Reimbursement

Job summary

Answering Service Care in North Carolina is hiring an Answering Service Agent to deliver professional, empathetic support for our clients across industries.

You will handle inbound and outbound calls, perform lead intakes, schedule appointments, and dispatch messages, with competitive pay and weekly bonuses. Join a growing, people-first team with strong training and career growth opportunities.

Qualifications

• Strong verbal and written communication skills.
• Ability to multi-task in a fast-paced environment.
• Excellent listening skills and a keen attention to detail.
• Empathetic and compassionate approach to customer interactions.
• Intermediate to advanced computer skills.
• Ability to maintain positivity and patience under pressure.

Responsibilities

• Answer inbound calls and make outbound calls with professionalism, warmth, and accuracy.
• Follow call scripts and industry-specific guidelines while actively listening and addressing caller needs.
• Perform lead intakes, gather information, and document details with precision.
• Schedule appointments and transfer calls to the appropriate contacts as needed.
• Dispatch messages accurately and efficiently, ensuring clear and detailed communication.
• Navigate multiple systems and maintain thorough call documentation.
• Provide outstanding customer service by demonstrating empathy and patience.
• Live chat, SMS, and email support.

Skills

Communication

Multi-tasking

Active listening

Empathy

Computer skills

Job description

Answering Service Care in North Carolina is hiring an Answering Service Agent to deliver professional, empathetic support for our clients across industries.

You will handle inbound and outbound calls, perform lead intakes, schedule appointments, and dispatch messages, with competitive pay and weekly bonuses. Join a growing, people-first team with strong training and career growth opportunities.