Answering Service Agent | Weekly Bonuses & Career Growth

Answering Service Care; Rocky Mount (NC); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health/Dental/Vision Coverage (FT)

PTO (Start earning on day one)

Employee Assistance Program (Free培训 &

Childcare Reimbursement

Gym Membership Reimbursement

Job summary

Answering Service Care in Rocky Mount, NC is hiring friendly, motivated individuals for on-site roles. Walk-ins welcomed with interviews on the spot during designated hours. The team delivers professional customer service across diverse industries, including medical, legal, real estate, and more.

We offer industry-leading training, weekly bonuses, and career growth within a long-standing family-owned business with a people-first culture.

Qualifications

• Strong verbal and written communication skills.
• Ability to multi-task in a fast-paced environment.
• Excellent listening skills and attention to detail.
• Empathetic and compassionate approach to customer interactions.

Responsibilities

• Answer inbound and outbound calls with warmth and accuracy.
• Follow call scripts and guidelines while addressing caller needs.
• Perform lead intakes, gather information, and document details.
• Schedule appointments and transfer calls to appropriate contacts.
• Dispatch messages accurately with clear communication.
• Navigate multiple systems and maintain thorough call documentation.
• Provide outstanding customer service with empathy and patience.
• Provide live chat, SMS, and email support.

Skills

Verbal communication

Written communication

Multi-tasking

Listening skills

Empathy

Computer skills

Patience

Professionalism

Job description

Answering Service Care in Rocky Mount, NC is hiring friendly, motivated individuals for on-site roles. Walk-ins welcomed with interviews on the spot during designated hours. The team delivers professional customer service across diverse industries, including medical, legal, real estate, and more.

We offer industry-leading training, weekly bonuses, and career growth within a long-standing family-owned business with a people-first culture.