Remote Analytics & Ops Insights Analyst

Figma; United States; Remote; USD 140,000 - 245,000; Full time

Benefits offered by this job

Health, dental, vision

Retirement benefits with company-conb

Parental leave

Mental health benefits

Paid time off

Sick leave and holidays

Equity

Job summary

Figma is seeking a Technical Operations & Insights Analyst to shape where Support invests and how it scales. You will combine hands-on analysis with metric development and cross-functional leadership to improve customer outcomes and operating efficiency.

You will use SQL and Python or R to build models, define cost metrics, and drive decisions with finance partners. Remote work within the United States is supported, with potential hub locations in the US.

Qualifications

• 5+ years in analytics, strategy and operations, or a related analytical role, with a track record of influencing operational decisions
• Strong SQL and hands-on Python or R, working reproducibly with git and peer review, plus practical fluency with AI-assisted tools, including validating their output and owning the result
• Sound statistical and financial judgment: developing metrics, evaluating observational comparisons and uncertainty, and building basic scenarios that clarify costs, benefits, and tradeoffs
• A record of delivering cross-functional work from scope through adoption, including aligning stakeholders with conflicting priorities and challenging assumptions with evidence and respect
• Strong written, verbal, and visual communication, including concise data storytelling for senior leaders and creative approaches to framing complex problems

Responsibilities

• Identify and size opportunities to improve customer outcomes and operating efficiency.
• Turn ambiguous questions into investment recommendations, including when to proceed, test, defer, or stop
• Develop trusted measures, including cost per support interaction.
• Agree definitions, cost allocation, exclusions, and ownership with operational and financial partners
• Use SQL and Python or R to build reproducible analyses, data models, and reporting.
• Use git, peer review, and responsible AI‑assisted workflows to develop, validate, and document the work
• Apply statistical inference to operational decisions, including observational comparisons, uncertainty, and sensitivity analysis.
• Explain the assumptions and limits of the evidence
• Build scenarios that connect costs, benefits, capacity, and customer outcomes
• Partner with Finance to evaluate investment tradeoffs and define how results will be measured
• Lead cross‑functional analytical programs from scope through delivery, adoption, and outcome review
• Establish owners, milestones, dependencies, and decision points with partner teams
• Communicate complex findings through clear writing and purposeful visualizations that make recommendations, tradeoffs, and uncertainty understandable
• Build adoption and sustained use into delivery through documentation, appropriate data‑quality checks, and agreed ongoing ownership

Skills

SQL

Python

R

Git

Data storytelling

Tools

dbt

Snowflake

Hex

Job description

Figma is seeking a Technical Operations & Insights Analyst to shape where Support invests and how it scales. You will combine hands-on analysis with metric development and cross-functional leadership to improve customer outcomes and operating efficiency.

You will use SQL and Python or R to build models, define cost metrics, and drive decisions with finance partners. Remote work within the United States is supported, with potential hub locations in the US.