Ops Analytics & Insights Lead (Remote)

Figma, Inc.; San Francisco (CA); Remote; USD 140,000 - 245,000; Full time

Benefits offered by this job

Equity

Health insurance

Retirement benefits

Parental leave

Mental health benefits

Paid time off

Sick leave

Disability accommodations

Job summary

Figma is seeking a Technical Operations & Insights Analyst to shape where Support invests and how it scales. You will combine hands-on analysis with metric development and cross-functional program leadership to improve customer outcomes and operating efficiency.

You’ll use SQL, Python or R, and tools like git to build data models, scenarios, and dashboards, while communicating complex findings clearly to senior leaders. This is a full-time, remote-friendly US role.

Qualifications

• 5+ years in analytics, strategy and operations, or a related analytical role.
• Strong SQL and hands-on Python or R, working reproducibly with git and peer review, plus practical fluency with AI-assisted tools.

Responsibilities

• Identify opportunities to improve customer outcomes and operating efficiency; translate questions into investment recommendations.
• Develop trusted metrics, including cost per support interaction and ownership definitions with partners.
• Use SQL and Python or R to build reproducible analyses, data models, and reporting; employ git and peer review.
• Apply statistical inference to operational decisions; explain assumptions and limits of the evidence.
• Build scenarios connecting costs, benefits, capacity, and outcomes; collaborate with Finance on investments.
• Lead cross-functional analytical programs from scope through adoption and outcome review.

Skills

SQL

Python

R

Git

Data storytelling

Tools

dbt

Snowflake

Hex

Job description

Figma is seeking a Technical Operations & Insights Analyst to shape where Support invests and how it scales. You will combine hands-on analysis with metric development and cross-functional program leadership to improve customer outcomes and operating efficiency.

You’ll use SQL, Python or R, and tools like git to build data models, scenarios, and dashboards, while communicating complex findings clearly to senior leaders. This is a full-time, remote-friendly US role.