Remote Tech Ops & Insights Analyst

Figma; San Francisco (CA); Remote; USD 140,000 - 245,000; Full time

Benefits offered by this job

Equity

Health, dental, vision

Paid time off

Parental leave

Job summary

Figma is seeking a Technical Operations & Insights Analyst to shape where Support invests and scales. You’ll blend hands‑on analysis with metric development, leading cross‑functional programs that improve cost, capacity, and customer outcomes.

This is a full‑time role based in the US, with remote options. You’ll use SQL, Python or R, and tools like dbt/Snowflake/Hex to build models, definitions, and reports while collaborating with Finance and product teams to drive decisions and measurable

Qualifications

• 5+ years in analytics, strategy and operations, or a related analytical role, with a track record of influencing operational decisions.

Responsibilities

• Identify and size opportunities to improve customer outcomes and operating efficiency.
• Develop trusted measures, including cost per support interaction.
• Use SQL and Python or R to build reproducible analyses, data models, and reporting.
• Apply statistical inference to operational decisions, including observational comparisons, uncertainty, and sensitivity analysis.
• Build scenarios that connect costs, benefits, capacity, and customer outcomes.
• Lead cross‑functional analytical programs from scope through delivery, adoption, and outcome review.
• Communicate complex findings through clear writing and purposeful visualizations that make recommendations, tradeoffs, and uncertainty understandable.
• Build adoption and sustained use into delivery through documentation, appropriate data‑quality checks, and agreed ongoing ownership.

Skills

SQL

Python or R

Git

AI tools fluency

Data storytelling

Tools

dbt

Snowflake

Hex

Job description

Figma is seeking a Technical Operations & Insights Analyst to shape where Support invests and scales. You’ll blend hands‑on analysis with metric development, leading cross‑functional programs that improve cost, capacity, and customer outcomes.

This is a full‑time role based in the US, with remote options. You’ll use SQL, Python or R, and tools like dbt/Snowflake/Hex to build models, definitions, and reports while collaborating with Finance and product teams to drive decisions and measurable