REMOTE Amharic Bilingual Account Manager

Pamela De La Cruz-Farmers Insurance Agency; Denver (CO); Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Work from Home

Hands on Training

Career Growth Opportunities

Paid Sick Days

Job summary

Pamela De La Cruz-Farmers Insurance Agency in Denver seeks an Amharic-speaking Account Manager to serve the Amharic-speaking community with clarity and care. You will bridge language barriers, review policies, and guide clients through coverage options.

This role blends customer service excellence with independence and a commitment to helping neighbors secure their futures. Colorado Property & Casualty and Life & Health licenses are required, with training and growth opportunities

Qualifications

• Fluency in Amharic and English, spoken and written.
• Experience in insurance sales, customer service, or client management.
• Ability to review policies and explain terms clearly.

Responsibilities

• Serve as the primary contact for diverse clients, guiding in Amharic and English.
• Review policies to ensure coverage matches life circumstances.
• Explain policy terms and benefits clearly to clients.
• Handle inquiries about policy changes, billing and claims with care.
• Identify gaps in coverage and offer tailored recommendations.
• Maintain accurate client records for consistent service.

Skills

Bilingual Amharic & English

Customer service

Insurance knowledge

Schedule independence

Tools

Office software

Job description

Job Description

Welcome to the team at Pamela De La Cruz-Farmers Insurance Agency, where we believe that insurance is about more than just policies—it is about people and the peace of mind we help them build. We are looking for an Amharic-speaking Account Manager who is ready to make a real difference in the lives of our neighbors here in Denver and beyond. Our agency is a place where every voice is heard, and every contribution is valued. As we grow, we want to ensure that our clients feel supported in the language they are most comfortable with, which is where you come in. You will be the bridge that connects our agency to the Amharic-speaking community, offering not just insurance, but genuine support and clarity during life's most important moments. We are a group of dedicated professionals who lead with kindness, and we are excited to find someone who shares our commitment to service, growth, and community impact. If you are looking for a role that combines your linguistic skills with a passion for helping people secure their futures, you will find a home here with us.

Benefits

• Work from Home
• Hands on Training
• Career Growth Opportunities
• Paid Sick Days

Responsibilities

Serve as the primary point of contact for our diverse client base, providing clear, compassionate guidance in both Amharic and English.

Review existing insurance policies with clients to ensure their coverage aligns with their current life situations.

Help our community understand the value of their insurance products by explaining terms and benefits in a way that is easy to grasp.

Manage incoming inquiries regarding policy changes, billing, and claims, ensuring each issue is resolved with care.

Identify gaps in coverage and offer thoughtful, personalized recommendations that protect what matters most to our clients.

Maintain accurate client records to ensure that our service remains consistent and reliable over the long term.

Requirements

Fluency in both Amharic and English, both spoken and written.

Active Property & Casualty and Life & Health insurance licenses for the state of Colorado.

Previous experience in insurance sales, customer service, or client management.

Strong command of standard office software and web-based insurance platforms.

Excellent problem-solving abilities and a genuine desire to help others navigate complex insurance needs.

Ability to manage your own schedule and stay organized while working independently.