Remote Ambulatory Scheduling Lead | Oversee Schedulers

Phoenix Children's Hospital, Inc.; Phoenix (AZ); Remote; USD 38,000 - 48,000; Full time

Job summary

Phoenix Children's Hospital, Inc. is seeking an experienced Administrative Scheduler to oversee ambulatory scheduling staff and coordinate patient appointments across divisions.

This remote role emphasizes exceptional customer service, data entry accuracy, and adherence to scheduling protocols. You will support billing processes and collaborate with managers to ensure timely, accurate scheduling and referral handling.

Responsibilities

• Oversees ambulatory scheduling staff and coordinates with manager and supervisors to ensure high patient satisfaction.
• Schedules patient appointments for various modalities and manages cancellations/reschedules; corrects scheduling discrepancies.
• Directs referral processing to ensure smooth operations and customer service.
• Develops training materials related to scheduling processes and system changes.
• Maintains proficiency through ongoing education to enhance skills and competency.
• Performs miscellaneous duties as requested.

Skills

Staff supervision

Scheduling knowledge

Customer service

Data entry

Billing processes

Tools

Scheduling software

Job description

Phoenix Children's Hospital, Inc. is seeking an experienced Administrative Scheduler to oversee ambulatory scheduling staff and coordinate patient appointments across divisions.

This remote role emphasizes exceptional customer service, data entry accuracy, and adherence to scheduling protocols. You will support billing processes and collaborate with managers to ensure timely, accurate scheduling and referral handling.