Ambulatory Scheduling Lead (Remote)

Phoenix Children's; United States; Remote; USD 42,000 - 58,000; Full time

Job summary

Phoenix Children's is seeking an Ld Scheduler to oversee ambulatory scheduling staff and manage patient appointments across divisions. The role uses scheduling systems, handles inquiries, and supports billing data entry for insurance information. Telecommuting arrangement offered with day shifts, Monday–Friday.

The position emphasizes training, process improvement, and maintaining proficiency through hospital education programs to ensure smooth, accurate scheduling and high patient satisfaction.

Qualifications

• Experience in healthcare scheduling and administrative support.
• Strong customer service and communication skills.
• Familiarity with scheduling software and provider protocols.

Responsibilities

• Oversees ambulatory scheduling staff and coordinates with managers to ensure patient and family satisfaction.
• Answers scheduling inquiries via telephone, live chat, and web messages; schedules, reschedules, and corrects appointments.
• Manages referrals and orders to ensure proper processing and customer satisfaction.
• Develops training materials and participates in ongoing scheduling process improvements.
• Maintains proficiency through ongoing education and training through hospital programs.

Job description

Phoenix Children's is seeking an Ld Scheduler to oversee ambulatory scheduling staff and manage patient appointments across divisions. The role uses scheduling systems, handles inquiries, and supports billing data entry for insurance information. Telecommuting arrangement offered with day shifts, Monday–Friday.

The position emphasizes training, process improvement, and maintaining proficiency through hospital education programs to ensure smooth, accurate scheduling and high patient satisfaction.