Ld Scheduler

Phoenix Children's; United States; Remote; USD 42,000 - 58,000; Full time

Job summary

Phoenix Children's is seeking an Ld Scheduler to oversee ambulatory scheduling staff and manage patient appointments across divisions. The role uses scheduling systems, handles inquiries, and supports billing data entry for insurance information. Telecommuting arrangement offered with day shifts, Monday–Friday.

The position emphasizes training, process improvement, and maintaining proficiency through hospital education programs to ensure smooth, accurate scheduling and high patient satisfaction.

Qualifications

• Experience in healthcare scheduling and administrative support.
• Strong customer service and communication skills.
• Familiarity with scheduling software and provider protocols.

Responsibilities

• Oversees ambulatory scheduling staff and coordinates with managers to ensure patient and family satisfaction.
• Answers scheduling inquiries via telephone, live chat, and web messages; schedules, reschedules, and corrects appointments.
• Manages referrals and orders to ensure proper processing and customer satisfaction.
• Develops training materials and participates in ongoing scheduling process improvements.
• Maintains proficiency through ongoing education and training through hospital programs.

Job description

Ld Scheduler
Department: PCMG-MAIN | PCMG Access Schedulers
Location: Telecommuting
Shift: Mon-Fri, Days, 8am-5pm
Category: Administrative Support
Posting #: 1065079
Employee Type: Full-Time

Position Summary

This position`s primary purpose is to oversee ambulatory scheduling staff. This position reports to the Central Scheduling Supervisor. Position will also schedule patient appointments in various divisions, utilizing appropriate scheduling systems and software, according to procedure type, utilizing knowledge of provider protocols, privileges, and block time when appropriate. Collects and enters pertinent patient data. This position also initiates the billing processes by collecting and entering pertinent insurance information.

Position Duties

• Oversees Staff This position oversees assigned outpatient schedulers and procedure schedulers working directly and collaboratively with manager, supervisors and staff to provide a high-level of satisfaction with patients and families utilizing Phoenix Children's services.
• Handles Scheduling Calls & Schedules Appointments Answers telephones, live chat and web messages in a timely and professional manner according to identified best practices in customer service and guidelines set by department. Schedules patient appointments for various modalities, cancel appointments and/or reschedules as necessary, and corrects or modifies discrepancies in scheduling.
• Oversees Processes Works directly and collaboratively with manager, supervisors and staff to provide best practice for processing referrals and orders to ensure a high-level of customer satisfaction.
• Provides Training Proactively researches and creates training materials related to scheduling of appointments to include changes to hospital-system, best practice in process of scheduling for accuracy, efficiency and overall patient, provider and staff satisfaction.
• Maintains Proficiencies/Seeks Education Participates in a variety of unit, hospital and/or outside agency education, when approved, programs to maintain and enhance current skills and competency levels.
• Performs miscellaneous job related duties as requested

Phoenix Children's Mission, Vision, & Values

Mission

To advance hope, healing and the best healthcare for children and their families

Vision

Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

• Offering the most comprehensive care across ages, communities and specialties
• Investing in innovative research, including emerging treatments, tools and technologies
• Advancing education and training to shape the next generation of clinical leaders
• Advocating for the health and well-being of children and families

Values

• We place children and families at the center of all we do
• We deliver exceptional care, every day and in every way
• We collaborate with colleagues, partners and communities to amplify our impact
• We set the standards of pediatric healthcare today, and innovate for the future
• We are accountable for making the highest quality care accessible and affordable