Amazon Connect Developer

Infosys Limited; Johnston, Northern (RI, KY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Disability insurance

Health & dependent care reimbursement

Insurance packages

401(k) plan

Job summary

Infosys is a global technology services leader seeking a Technology Consultant 2 to design CCaaS solutions using Amazon Connect/Lex and Bedrock, and to lead AI-enabled customer engagement initiatives. The role emphasizes collaborative design, coding, testing and knowledge transfer across teams in a dynamic delivery environment.

You will translate complex requirements into actionable development tasks, participate in cross-functional integration, and contribute to production support and

Qualifications

• Design CCaaS solutions using Amazon Connect/Lex and Bedrock.
• Collaborate on elicitation, design decisions and architecture.
• Handle end-to-end SDLC from requirements to implementation.

Responsibilities

• Document assigned parts of business requirements to guide development.
• Facilitate design discussions and record design decisions for the team.
• Contribute to coding and integrate features into existing apps while maintaining stability.
• Perform code reviews and manage code repositories.
• Implement test strategies and coordinate bug fixes for quality.
• Develop user training, documentation and support frameworks for new apps.
• Resolve production issues and propose preventive reliability measures.
• Maintain records of code, tests and support activities.

Skills

CCaaS design

Conversational AI (AWS)

SDLC end-to-end

Education

Bachelor's degree

Tools

Amazon Connect

Amazon Lex

Bedrock

AWS Lambda

Job description

Anywhere in the US and/or Remote, Johnston, RI

State / Region / Province

Anywhere in the US and/or Remote, Rhode Island

Country

USA

Domain

Delivery

Interest Group

Company

ITL USA

Requisition ID

152006BR

Technical Skills 1

Technology|Infrastructure-Contact Center|IVR Concepts

Technical Skills 2

Technical Skills 3

Overview

The Infosys Engineering unit is dedicated to amplifying product-centric value delivery through innovative engineering solutions. We focus on adopting a data-first approach to engineering and value-stream management, enabling real-time visibility into the flow of value. Our team leverages advanced technologies such as AI, ML, and predictive analytics to drive continuous improvement, enhance delivery processes, and accelerate time to market. Join us to be part of a team that is at the forefront of engineering innovation, delivering intelligent insights and empowering stakeholders to achieve hyper-productivity and sustainable growth.

In the assigned Job Role of Technology Consultant 2, your Area Of Responsibility will be as below:

• Contribute to the requirements elicitation process by documenting assigned parts of business requirements, in line with guidance provided
• Facilitate software application design discussions, and document design decisions to guide the technical team towards building software solutions
• Participate in coding and integrate new features or updates into existing applications, with a focus on maintaining system stability
• Conduct code reviews, do changes to the codebase and maintain code repositories
• Implement test strategies, analyse results, and coordinate bug fixes to uphold the software quality standards
• Develop user training programs, documentation, and support frameworks to ensure a smooth transition to new software applications
• Actively participate in resolving production issues and recommend preventive strategies to enhance system reliability
• Maintain detailed records of code, testing techniques, and support activities to enrich the knowledge base and assist other similar projects

Your contribution to the team:

• A collaborative spirit and excellent communication skills.
• The ability to handle end to end SDLC phases from requirement gathering to implementation.
• A knack for translating complex requirements into actionable development tasks.
• A passion for design and hands-on coding experience
• A proactive approach to testing, troubleshooting, and refining our applications.
• The ability to work with cross-functional teams and do software integration.

Required Skill and Experience

Design end-to-end Contact Center as a Service (CCaaS) solutions using Amazon Connect/Lex, Bedrock.

Preferred Skill and Experience

Experience in conversational AI solutions using Amazon Lex (V1/V2), Lambda, and related AWS services

Additional Required Qualifications

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.