Remote Amazon Connect Solution Architect

TELUS Digital; Charlottesville (VA); Hybrid; USD 120,000 - 180,000; Full time

Job summary

TELUS Digital is seeking an Amazon Connect Application Architect to join the CX Platforms team. You will design and hands-on-build complex Amazon Connect solutions, translating business goals into secure, cost-efficient designs on the AWS ecosystem and leading delivery with the team.

You will work across AWS services like Lambda, Lex, Polly, S3, Kinesis, and DynamoDB, writing code in Python/Java/Node.js, with IaC via Terraform or CloudFormation and CI/CD pipelines for repeatable deployments.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or related field, with 5+ years in contact center solutions and 4+ years in a leadership role.
• Proven ability to design and deploy complex CX solutions on Amazon Connect and AWS using Well-Architected Framework.

Responsibilities

• Collaborate with customers and Solution Architects to define end-to-end system design for IVR and omni‑channel routing.
• Build and configure Amazon Connect contact flows and related AWS components; write maintainable code in Python, Java, or Node.js.
• Architect and implement integrations between Amazon Connect / AWS and CRM, WFM, ERP systems; migrate from legacy CC platforms.

Skills

AWS

Python

Java

Node.js

Terraform

CI/CD

Solution Architecture

Security

Education

Bachelor's degree in CS/Engineering

Tools

Amazon Connect

Lex

Polly

S3

Kinesis

DynamoDB

Job description

TELUS Digital is seeking an Amazon Connect Application Architect to join the CX Platforms team. You will design and hands-on-build complex Amazon Connect solutions, translating business goals into secure, cost-efficient designs on the AWS ecosystem and leading delivery with the team.

You will work across AWS services like Lambda, Lex, Polly, S3, Kinesis, and DynamoDB, writing code in Python/Java/Node.js, with IaC via Terraform or CloudFormation and CI/CD pipelines for repeatable deployments.