Remote Amazon Connect & Cloud Architect

Accenture PLC; San Francisco (CA); Teletrabalho; USD 36 000 - 100 000; Tempo integral

Resumo da oferta

Accenture PLC is seeking a remote Cloud Contact Center Architect with hands-on Amazon Connect experience to shape scalable contact solutions. You will work independently as a subject matter expert and contribute in team discussions to deliver effective AWS-enabled architectures.

Minimum 2+ years with Amazon Connect and AWS Lambda, plus experience with major contact center platforms. A Bachelor's degree or equivalent is required; remote role with California-friendly benefits and growth

Qualificações

• Bachelor's degree or equivalent (minimum 12 years) work experience.
• 2+ years experience with Amazon Connect.
• 2+ years experience with AWS Lambda Administration.
• 1 year experience in a major contact center platform (AWS, Genesys, Microsoft, Google, Cisco, etc).

Responsabilidades

• Define software and hardware requirements to support architectural planning and delivery.
• Develop and implement strategies to enhance the application's user interface for optimal usability.
• Conduct impact analyses to assess how business requirements affect system architecture.
• Participate in design, code, and test reviews to ensure quality and alignment with architectural standards.
• Provide architecture quality assurance reviews for proposals and ongoing projects.
• Support technology solutioning, estimating, planning, and pricing activities for proposals.

Conhecimentos

Amazon Connect

AWS Lambda

Contact Center Platforms

Formação académica

Bachelor's degree or equivalent

Ferramentas

AWS Lambda Administration

Descrição da oferta de emprego

Accenture PLC is seeking a remote Cloud Contact Center Architect with hands-on Amazon Connect experience to shape scalable contact solutions. You will work independently as a subject matter expert and contribute in team discussions to deliver effective AWS-enabled architectures.

Minimum 2+ years with Amazon Connect and AWS Lambda, plus experience with major contact center platforms. A Bachelor's degree or equivalent is required; remote role with California-friendly benefits and growth