Remote Air Freight Import Agent - Fast-Paced Ops & Updates

Embedded Shishya; United States; Remote; USD 45,000 - 75,000; Full time

Benefits offered by this job

100% REMOTE

$50 birthday bonus

$200 testimonial bonus

$500 entry monthly raffle

NO TRACKER.

Job summary

Assist World in the United States is seeking highly organized Remote Import Agents to support a fast-paced air freight operation focused on JFK import recoveries. You will bridge communication between customers, warehouse teams, dispatch, and drivers to keep shipments moving and updates timely.

This role emphasizes repetitive, process-driven workflows. You will enter shipment data, coordinate with drivers and dispatch, and prioritize urgent requests while maintaining accurate logs and

Qualifications

• Previous experience in logistics, freight forwarding, dispatch support, trucking coordination, or import operations preferred
• Strong organizational and multitasking skills
• Ability to think logically and prioritize effectively
• Comfortable handling repetitive operational workflows
• Strong written and verbal English communication
• Comfortable making calls to drivers, warehouse teams, and customers
• Strong attention to detail
• Comfortable working in fast-paced, time-sensitive environments

Responsibilities

• Monitor and respond to shipment-related emails
• Enter shipment alerts and customer requests into the TMS system
• Provide shipment updates to customers, dispatch, warehouse teams, and drivers
• Follow up proactively when updates are delayed
• Call drivers and warehouse staff for urgent updates
• Ensure communication is accurate and timely
• Enter shipment information into Crown Freight Manager
• Print and distribute shipment documents
• Update operational spreadsheets with shipment statuses and customer requests
• Track warehouse service requests and shipment changes
• Maintain accurate operational notes and logs
• Escalate issues and prioritize urgent shipments

Skills

Logistics experience

Multitasking

Logical thinking

Attention to detail

English communication

Phone calls

Time management

Tools

Crown Freight Manager

Cartis

Outlook

Excel

Shared spreadsheets

RingCentral

TMS

Job description

Assist World in the United States is seeking highly organized Remote Import Agents to support a fast-paced air freight operation focused on JFK import recoveries. You will bridge communication between customers, warehouse teams, dispatch, and drivers to keep shipments moving and updates timely.

This role emphasizes repetitive, process-driven workflows. You will enter shipment data, coordinate with drivers and dispatch, and prioritize urgent requests while maintaining accurate logs and