Remote AI Training Support Specialist

RemoteJobsOne; Houston (TX); Remote; USD 29,000 - 62,000; Full time

Job summary

RemoteJobsOne seeks an experienced Customer Support Assistant to provide high-quality, empathetic support for a remote US-based project. You will help train next-generation AI systems by contributing real-world input and documentation, while maintaining clear communication with customers and internal stakeholders.

Ideal candidates have 3+ years in customer support, a strong empathy-driven approach, and excellent written and verbal skills. This contractor role offers remote work within the US.

Qualifications

• 3+ years in customer support in a professional setting.
• Empathetic and solution-driven approach to resolving issues.
• Exceptional written and verbal communication skills.

Responsibilities

• Deliver clear, empathetic support responses across multiple channels.
• Document, manage, and track customer interactions in CRM with accuracy.
• Analyze issues to identify root causes and propose actionable solutions.
• Contribute product knowledge to educate end-users effectively.
• Collaborate with stakeholders to share feedback and trends.
• Generate and review support docs, FAQs, and best practices.
• Provide scenario-based input to train AI systems.

Skills

Customer support

Empathy

Written comms

Verbal comms

Documentation

Problem solving

Tools

CRM software

Job description

RemoteJobsOne seeks an experienced Customer Support Assistant to provide high-quality, empathetic support for a remote US-based project. You will help train next-generation AI systems by contributing real-world input and documentation, while maintaining clear communication with customers and internal stakeholders.

Ideal candidates have 3+ years in customer support, a strong empathy-driven approach, and excellent written and verbal skills. This contractor role offers remote work within the US.