Remote Customer Support Specialist for AI Training

24-MAG; United States; Remote; USD 29,000 - 62,000; Part time

Job summary

24-MAG LLC offers a specialised consulting opportunity for experienced Customer Support Assistants to contribute to an AI training and customer-support evaluation project. The role emphasises empathy, clear communication, problem solving, and proficiency with CRM systems.

This independent contractor engagement is fully remote and open to U.S.-based candidates. Compensation ranges from $21 to $45 per hour, with work involving support interactions, documentation, and AI-training input.

Qualifications

• Minimum of 3 years of professional customer-support experience.
• Ability to manage complex customer cases with empathy and a solution-focused approach.
• Excellent written and verbal communication skills.
• Strong attention to tone, clarity, and customer context.
• Advanced proficiency with CRM platforms and digital support tools.
• Experience creating or reviewing support documentation is highly valuable.
• Experience working in remote or distributed teams is beneficial.

Responsibilities

• Deliver clear, empathetic responses to customer inquiries across channels.
• Document, manage, and track customer interactions in CRM software.
• Analyse issues and identify underlying causes; escalate when needed.
• Apply product knowledge to answer questions and guide troubleshooting.
• Create and review FAQs, knowledge-base materials, and scenarios for AI training.

Skills

Empathy

Problem solving

CRM platforms

Written communication

Verbal communication

Attention to detail

Digital support tools

Tools

CRM software

Knowledge-base tools

Job description

24-MAG LLC offers a specialised consulting opportunity for experienced Customer Support Assistants to contribute to an AI training and customer-support evaluation project. The role emphasises empathy, clear communication, problem solving, and proficiency with CRM systems.

This independent contractor engagement is fully remote and open to U.S.-based candidates. Compensation ranges from $21 to $45 per hour, with work involving support interactions, documentation, and AI-training input.