Remote AI Support Engineer - Automation & Impact

Jobgether; EE. UU.; A distancia; USD 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote-first environment

Healthcare coverage

Retirement benefits

Career progression

Professional development

Descripción de la vacante

Jobgether is seeking a Support Engineer based in the United States to manage incoming support requests, investigate issues, and coordinate resolutions across teams. You will work in an AI‑driven environment, using automation to improve response times and document solutions for recurring problems.

You will act as the primary technical contact for accounts, support onboarding, and ensure compliance-related steps are followed, with opportunities to grow toward Solutions Engineering or Deployment

Formación

• Experience handling technical support requests end-to-end.
• Ability to diagnose API, integration, and log issues.
• Strong troubleshooting and problem-solving skills with a customer focus.
• Experience communicating technical updates clearly in writing and verbally.

Responsabilidades

• Technical Support and Queue Management: prioritize tickets by urgency and SLAs.
• Technical Troubleshooting and Resolution: investigate platform configurations, APIs, and data mappings.
• Account and Partner Support: serve as primary technical contact for assigned accounts.
• Compliance Operations: support I-9, E-Verity, MOU, and web services configuration.
• AI, Automation, and Continuous Improvement: leverage AI agents and automation for triage and investigations.

Conocimientos

APIs

SQL

Troubleshooting

Customer support

Herramientas

GitHub

Descripción del empleo

Jobgether is seeking a Support Engineer based in the United States to manage incoming support requests, investigate issues, and coordinate resolutions across teams. You will work in an AI‑driven environment, using automation to improve response times and document solutions for recurring problems.

You will act as the primary technical contact for accounts, support onboarding, and ensure compliance-related steps are followed, with opportunities to grow toward Solutions Engineering or Deployment