Remote AI Software Engineer — Debug & Optimize

Ascensus; Atlanta (GA); On-site; USD 65,000 - 150,000; Full time

Job summary

Ascensus is hiring for multiple AI Technology roles across Associate, Mid, Senior levels, and SDET. You will work on enterprise AI, troubleshoot AI behavior, and improve platform performance across LLMs, agent workflows, and backend systems.

This isn’t traditional support; you’ll shape how AI is built, used, and experienced across the organization. You’ll participate in a video screening process with a coding assessment, collaborate with engineering, product, and operations teams, and help drive

Qualifications

• Up to 3 years’ experience in a Software Engineering, Software Support, QA, SDET, or engineering-adjacent role (including internships, co-ops, or academic projects)
• Bachelor’s degree in Computer Science, Computer Information Systems, Business Information Systems, or a related technical field
• Demonstrated ability to troubleshoot and debug technical issues, focusing on root cause analysis
• Foundational experience or exposure to: API testing (Postman or similar); Reading logs and debugging application behavior; Basic SQL or data inspection
• Exposure to or strong interest in AI/LLM-based systems (prompting, chatbots, RAG, or agents) through coursework, projects, or hands-on experimentation
• Experience using or willingness to learn AI-powered development tools (e.g., Cursor, Claude Code)
• Strong communication skills with the ability to translate technical issues into clear explanations for non-technical users
• Demonstrated curiosity and ability to learn quickly in a fast-evolving technical environment
• Experience supporting or building AI/agent-based applications is preferred
• Familiarity with Retrieval-Augmented Generation (RAG); Tool/agent orchestration; Prompt engineering

Responsibilities

• Investigate and resolve issues reported by users of Agent Assist
• Reproduce issues and trace failures across LLM responses and prompts, agent workflows and backend integrations
• Analyze logs, traces, and telemetry (e.g., Langfuse, NewRelic logs)
• Clearly document findings and partner with engineering on resolution leveraging Azure DevOps
• Identify whether issues stem from prompting, retrieval (RAG), tool selection, or backend systems
• Propose improvements to agents, skills, prompts, and workflows
• Use AI-powered tools (e.g., Cursor) to accelerate debugging, analysis, and solutioning
• Contribute to continuous improvement of system reliability and response quality
• Train internal users on how to effectively use Agent Assist
• Run targeted demos, onboarding sessions, and office hours
• Act as a trusted advisor to client-facing associates
• Drive adoption by helping users understand both capabilities and limitations
• Cross-Functional Collaboration with engineering, product, and AI teams
• Translate user issues into clear, actionable tickets and improvements
• Identify recurring patterns and elevate systemic issues
• Protecting, securing, and proper handling of confidential data

Skills

Software engineering

QA

SDET

Communication

Troubleshooting

AI/LLM familiarity

Education

Bachelor's degree in Computer Science or related field

Tools

Postman

SQL

Cursor

Claude Code

Job description

Ascensus is hiring for multiple AI Technology roles across Associate, Mid, Senior levels, and SDET. You will work on enterprise AI, troubleshoot AI behavior, and improve platform performance across LLMs, agent workflows, and backend systems.

This isn’t traditional support; you’ll shape how AI is built, used, and experienced across the organization. You’ll participate in a video screening process with a coding assessment, collaborate with engineering, product, and operations teams, and help drive