Remote AI-Powered Customer Success Analyst

Openkrill; United States; Híbrido; USD 79 000 - 119 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Flexible working and remote options

Professional development budget &

Annual company retreats

Mission-driven culture that puts ppl

Resumo da oferta

Cytora, an Applied Systems company, is seeking a Customer Business Analyst to join the Customer Success Team. You’ll collaborate across AI and insurance domains, translating client needs into actionable requirements and leading workshops.

Role involves working with agile teams, designing AI-driven workflows, and delivering meaningful outcomes for clients while growing your career in a dynamic Insurtech environment.

Qualificações

• Proven Business Analysis experience in the insurance sector (underwriting, claims, policy administration, or distribution).
• Proven ability to run client-facing workshops and influence senior stakeholders.

Responsabilidades

• Work within the client delivery team under the Delivery Manager, contributing to sprint planning, backlog refinement, and risk identification.
• Lead client discovery workshops and identify opportunities for value to the end user.
• Translate client business needs into clear requirements, user stories, and process designs for engineering and product teams.
• Identify data inputs, system integration touchpoints, and exception scenarios early in the design lifecycle.
• Manage analytical reporting of product performance using tools like Thoughtspot.
• Design and optimise AI-driven workflows, including prompt strategies and reporting.
• Automate repetitive analysis tasks and improve BA process efficiency with AI.
• Own test strategy, acceptance criteria, UAT leadership, and end-to-end scenario validation.
• Collaborate with agile teams to manage priorities, risks, and dependencies.
• Monitor live solutions and drive performance improvements through iteration.

Conhecimentos

Business analysis

Client workshops

AI tools

Communication

Ferramentas

Thoughtspot

Descrição da oferta de emprego

Cytora, an Applied Systems company, is seeking a Customer Business Analyst to join the Customer Success Team. You’ll collaborate across AI and insurance domains, translating client needs into actionable requirements and leading workshops.

Role involves working with agile teams, designing AI-driven workflows, and delivering meaningful outcomes for clients while growing your career in a dynamic Insurtech environment.